Truth? Someone at Royal must have mistakenly hit the refund button. That's the only thing that makes sense. CC Help Jenn Upload or insert images from URL. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. I was not looking to get a credit of course, just the better room. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. The caveat is you won't get any money back. IF you are lucky enough to find a higher category of cabin than you had booked at the same or lower price than your now-reduced price, you can call and ask for that better cabin. :-(. Most reps on the main line have no clue. The upgrade was made, but no refund. 5) Why Book a "Guaranteed Stateroom" on a Cruise. I just saved $100 on a cruise I booked for November 2020. I could not even get $100 OBC for the lower price. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. You could try to call back and speak to a different agent. I'd try calling Crown & Anchor if you are a member. Great prices for neighborhood balconies as well. Though for me, that is when the fun begins! Started August 27, 2021, By I see that you just changed today. In the Eclipse cruise Friends from roll call was upgraded to a higher CAT after the final payment date. I was worried they wouldnt even let me change since the room was cheaper. Because of the popularity of cruising almost all our rooms are occupied. I would defn call back and speak to someone else. Thank you so much! We sail on November 23rd. If you have an account, sign in now to post with your account. camidr, The price for a promenade view interior room is now less than we paid for an interior room. I am in the same situation as the OP. The answer was "The upgrade does not include any additional promotions. Once again cruise critic helps out. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. [emoji6]. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. In Celebrity (parent company) before final payment in Eclipse cruise to Caribbean I was upgraded from interior to veranda, For our B2B2B to Hawaii they adjusted the rate $1,100 less in each leg. So he said take my choice, better room or my onboard credit. You can try putting in a few bids through RoyalUp for staterooms that were more then the one that you chose when you booked the cruise. One was "Does the upgrade include any additional promotions?" Basically, when you reprice a cruise (whether it is the result of a price reduction or the result of an upgrade/change of cabin category), you are, for all practical purposes, rebooking the cruise in its entirety. Typically they let you upgrade for no cost, but won't refund the difference. Granted it isn't a huge savings but I'll take it. By I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. Yes its true, there is no price drops after final payment date. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. You can post now and register later. And no complaints for upgrading from the DH! I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. I would try calling back and speaking to a different rep you will almost certainly get a different answer. They say they will give me the better room but will take away my onboard credit booking incentives in the process. are you sure you weren't really outside of final payment date? Your link has been automatically embedded. When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. In Celebrity (parent company) before final payment in Eclipse cruise to Caribbean I was upgraded from interior to veranda, For our B2B2B to Hawaii they adjusted the rate $1,100 less in each leg. Not worth it. By Sign up for a new account in our community. Call back until you get the answer you want :P, yep call in and ask for a supervisor and tell them you would like to maintain your amenities and, get the upgrade - as a good will to you as a customer - they are not losing anything to do this, but gaining you as a future sailer that might rebook, most likely is the policy with them and like others have said they can change them or rework, them anytime it seems without anyone getting a heads up. However, you get to keep whichever promotions you already have." I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. Thank you all! No brainer decision for us, much better room and cash refund! Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Haji, as you have learned four times now, the cruise line does not give anything back after final payment date. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. Trust me, the cruise lines do NOT like to give money back and they almost never do. Pasted as rich text. Does this seem right? Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. I went and checked and it doesn't look like I'm getting a refund. I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. Sign up for a new account in our community. Display as a link instead, Is that the new policy, and if so does anybody know when it changed? Balance is reading 0.00 even though amount paid is more than package price. I also told her that I wasn't expecting any money or credit to be refunded, but she wouldn't budge. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. For example, if you booked an interior for $800 per person, and oceanview cabins are now $800 a person, you can call and ask to be given an oceanview cabin. It is very unlikely to be able to change or upgrade your room onboard. Your sailing (Harmony 11/3) IS on the flyer Bob provided. I do have a RoyalUp bid too! I even asked to speak with a superior and they said the same thing. After that date ("final payment date"), no refunds or price reductions are given. Maybe you can be upgraded to a higher CAT. https://en.wikipedia.org/wiki/Royal_Caribbean_Cruises_Ltd. Does the upgrade include any additional promotions?" I bid on a cabin upgrade at the Celebrity site, after reading the FAQ's. This has never been an issue before with other cruise lines. The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. If you have an account, sign in now to post with your account. A quick google search confirmed this policy and I was on my way. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952022, The Independent Traveler, Inc. Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You need to be a member in order to leave a comment. Your previous content has been restored. Also Celebrity is not Royal's "Parent Company" RCCL or Royal Carribbean Cruises Ltd is the "parent": https://en.wikipedia.org/wiki/Royal_Caribbean_Cruises_Ltd. I was shocked that after final payment we could get cash back because prices dropped. Powered by Invision Community. We've done a free upgrade onceand paid to upgrade twice after final payment. Correct on both questions. This was after final payment. But people who are lucky enough to wait and wait and wait often get the best prices. But you got the cabin you wanted when you booked instead of having to take "leftovers" that might not be as desirable (even though this one apparently is). This was after final payment. If the on board credit is no longer being offered then you would lose it. Sorry, I know this is a basic question but I feel like I must be nuts. Royal Caribbean Cruise Line Adds Vegan Menu to Main Dining Room Options; Summer Cruise Deals 2019; Virgin Voyages to Launch Craft Beer on New Cruise Ship (and You Can Vote to Name It) Norwegian Cruise Line Showcases New Culinary & Beverage Offerings on Soon-to-Launch Cruise Ship, Norwegian Encore; 5 Caribbean Cruise Deals Under $55/Night For us it was a huge win-win as I didn't think we could take advantage of a price drop after final payment. If you are eligible, you'll be able to submit bids for your upcoming sailing. Is the RoyalUp offer amount per person per day or for the entire duration of the cruise? Pasted as rich text. Their words were that losing my credit is my penalty for upgrading to a better room. Just happy to be cruising in a better room than I expected to be. Booking a guaranteed stateroom is a gamble. The answer was "The upgrade does not include any additional promotions. Upgrade room category after final payment. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.creative.rccl.com/Sales/Royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. Would appreciate guidance from the experts! If your bid was accepted for one of the staterooms that you had bid on or all of the staterooms that you had places a bid on was denied,WRoyal Caribbean will email 2 days before your cruise to let you know if your bid was accepted or declined. I was about to write this. There are substantial onboard credits and other promotions (drink package, gratuities, free internet). By Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. I found the price on the "regular" website. stampingoddess, September 17, 2019 in Royal Caribbean International. June 23, 2019 in Royal Caribbean Discussion. haji, June 16, 2018 in Royal Caribbean International. We recently booked a Celebrity Cruise for mid May.
Building A Simple Vensim Model, Antivirus Ai Spyware Security, Earthquake Research Project, Oculus Casting Website, Asus Rog Strix G15 Color Gamut, Nintendo Switch Joy-con Silicone Cover, Terraria Ore Excavation Mod Whitelist, Stir Fry Sweet Potato Leaves, Authenticate Microsoft Services Minecraft Switch,