StubHub will send you an email with instructions on how to claim your refund or credit. All rights reserved. Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? Stub said to download axs app and create account with my email address to get tickets. You are viewing the PayPal Community Archives. After the switch, you will enter the email address you use to access the community in order to reset your password. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Along with a larger site redesign, StubHub is now experimenting with showing buyers the amount theyre charging, but only if they really look for it. I have never had a problem with StubHub and was generally happy with their service but now feel totally ripped off. White says he received a number of reasons for why the company hadn't yet paid him nearly a month later: issues with Paypal, changes to payment methods. Total bait and switch from Stun Hub. A Cincinnati native, Sam Hubbard grew up a diehard Bengals fan. Please be patient. So, having sold the ticket for $600, the speculator receives 90% of that amount, or $540. The 4 tickets were then sold to 2 customers. Ok, go back to hideafee. While StubHubs fees may have been high, at least they were consistent. The 'Payment' tab is automatically open. Is this affecting me getting my funds for the tickets?! Event cancelled - tickets purchased using credits, Unable to view Payment status of sold tickets, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. His digital chapbook, The Internet, was also published in TL;DR Magazine. Coming 7000 miles from Europe, paying 488,80 USD for the invalid tickets plus 110 USD for the entrance, it was not what I have been expected. To understand how you'll know if your tickets sell, seeHow to tell if your tickets sold on StubHub. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub Fees How Much Does StubHub Charge? STUBHUB has eliminated all in pricing and is now adding fees at I originally listed 4 tickets for sell. Sorry we couldn't be helpful. When you look at the tickets they say, for example, $300 per ticket. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the . All Rights Reserved. make sure none of my charges go through and cancel any pending charges. Using the same exact wording.must be in Stubhub is obviously filing for bankruptcy. StubHub is the world's largest ticket marketplace, providing a dynamic marketplace for buyers and sellers to safely, securely, and quickly buy and sell tickets online. Is this your company? A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. 1 if you bought tickets and you have a problem with them. Check out, All tip submissions are carefully reviewed before being published. Ice Nine Kills: The Octane Accelerator Tour | Presale & Cheap Ticket Info, Ra Ra Riot Superbloom Tour | Presale & Cheap Ticket Info, http://www.stubhub.com/san-francisco-49ers-tickets-san-f//, NCAA Mens 2022 SEC Tournament Seating Chart at Amalie Arena, How To Sell Your Sports, Concert, and Theater Tickets, How Much Do Super Bowl Tickets Cost? Since eBay acquired it in 2007, StubHub has given Ticketmaster a run for its money in live event ticket sales. By browsing this website, you consent to the use of cookies. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You will enter your community username and new password and done! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub. Eight months after the acquisition, StubHub reached . season tickets), you can select multiple events at once. Payment method is to the wrong one like it should be direct posit that goes to PayPal or they selected direct deposit but there's not one on the account. David This is true, they are at 10% fee for sellers. See for your self: http://www.stubhub.com/san-francisco-49ers-tickets-san-f//. Though this may sound simple, many moving parts are involved in processing credit and debit card payments, whether online, via phone sales, or even in person. Seller pays 10% on stubhub, i just listed a ticket there, Stubhub is at 10% sellers fee and I think this is for everyone. If youre looking to sell your tickets on StubHub, well show you do so. What are Stubhubs fees for buyers? After switching to all-in pricing a few years back (No Surprise Fees: what you see is what you paywas their new tagline), StubHub has now (sort of, kind of, only sometimes) switched to surprising users with added fees at checkout (though they try to hide them). 4 weeks ago I listed my season seats for MLB next year. Develop the tech skills you need for work and life, A comprehensive look at the most efficient ways to resolve an issue with StubHub. I cant keep waiting and not knowing so will be buying new tickets from ticket master and am expecting full refund from stub hub. three tickets were sold for the ny yankee/pirates game on StubHub ticket sellers are charged a 15% fee. Encouraging things to build on here in terms of Garrett Nussmeier's play. I purchased tickets on Stubhub to see Hamilton in Manhattan on Sunday, Oct 23 for a seemingly really good price. told me to repost them on StubHub. Wait for a StubHub representative to reach you. Yes their customer service said my tickets were ok then they ripped wrong tickets sold to me then what they. attention or the numbers are not so precise ($300eachx3 does not equal $1059.75) Under 'Payment options for selling tickets,' if you chose: Check the payment status. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card. I want to buy tickets to a bowl game and the ticket prices of $51 each are good, but when I get to checkout the fees are $27.88. You have to click the tiny icon next to Pricing details in order to see a breakdown of how much StubHub is charging you to buy tickets from them: As you can see, for these tickets to see Taylor Swift at the Staples Center in Los Angeles, StubHub would charge the buyer $332 for a set of tickets costing $1,900. I WANT MY $54 DEPOSITED INTO MY ACCOUNT ON FILE NOW!!!!! The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for Footprint Center Parking Lots. Added Secondary Payment Gateway to Save 35MM in Payment Processing Cost Annually. Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. We planned our trip to Vegas accordingly to when we could go to this game and feel that I shouldnt have to keep begging to get the tickets Ive paid for, Hello, His PFF grade of 77.9 ranked eighth last year among linebackers, and he once again showed he's a well-rounded linebacker that doesn't get the kind of credit he deserves. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. So I paid 22% in shipping and buy fees over the base ticket price. Use of this website signifies your agreement to our. Season: 4th with Cardinals | Last Game: 20-12 loss vs. Rams | Team Record: 1-2 A week after Kyler Murray's unreal scrambling saved the Cardinals in an overtime win, Kingsbury's club fell back to Earth against its NFC West rivals. The contact number is only for US and Canada. In basic terms, online payment processing refers to how money moves from your customer to your business. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Skulduggery at its finest. Danielle is the author of this solution article. Yes Help us improve this article with your feedback. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Pretty messed up, but I get it. June 30, 2022 Go to a Hearing. StubHub owed him $111.36. Coordinates daily benefit processing, ensuring all third-party . Its individual ticket brokers that are scamming the system by flooding Ticketmaster with hundreds of ticket requests a minute for the top shows. This complaint was posted by a verified customer. No. This will surely increase the credibility of your complaint. Heres what others have said about us: Weve also compiled a list of the best ticket sites that dont charge huge fees, which can be found here. I listed tickets on StubHub a few weeks ago. You can also use StubHub gift cards and PayPal. His status as one of the Chargers' starting cornerbacks has translated to six tackles (four solo) on the season. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Now they charge the 15% to the buyer instead. we'll process your payment 5-8 business days after the event. Never received requested callbacks from supervisors, although promised. StubHub denies any wrongdoing or liability. AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. Jan 16, 2023 at 5:36 pm ET 2 min read. I purchased a parking ticket for the suns game against the Miami Heat that was being played on Friday, January 6. I admit I did not click the pricing details button before I processed my order. We had someone visiting from overseas that wanted to see the show. You can buy tickets on StubHub with all major credit and debit cards. Danielle is the author of this solution article. Didn't happen after a frustrating amount of time trying, so I scraped the money together to buy tickets on stubhub. Texas A&M is riding the momentum of its biggest winning margin in Southeastern Conference play since joining the league for the 2012-13 season.. 19 Clemson takes on Wake. Likewise if Stubhub isn't actually going to transfer the funds to Paypal for a few days, then their user agreement should say that and not try to pin the blame on Paypal, and the transaction should show as Pending on their site until the funds are actually transferred to Paypal. Seller listed tickets in the wrong section. Are there ways to save money on these service charges? After purchasing the tickets there was no mention of any chance I'd get the tickets that day. Desired outcome: Ill continue to try to avoid StubHub whenever possible, as 25% fees on ticket sales is atrocious, but now I know for sure one alternative site I definitely will try to avoid using to list/buy tickets from: TickPick. Its possible that someone with an identical problem has posted for help before. Improvement down the stretch Bill Parcells is famous for saying, "You are what your record says you are." With that quote in mind, the Steelers' offense has made strides under Canada's watch. Oct 2016 - Sep 20215 years. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. When I printed it, the address was different, and it was almost half a mile away from footprint center. Just enter the barcodes of your tickets, or possibly enter the section, row, etc., set the price, and youre good to go. If youre a seller and youre looking to reduce the fees you pay on StubHub, your only real option is to sell a ton of tickets. I'm still waiting for an easy resolution to either give me tickets ordered or return my money. [protected]. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. Use of this website signifies your agreement to our. StubHub employees were very helpful in returning the original ticket to me and forwarding it to the second customer however at no time was there mention that if we proceeded we owed the first customer a ticket. When StubHub transitioned to showing all-in pricing, they used the opportunity to experiment with charging buyers anywhere from 2% to 20% (on top of the 15% for sellers). Using the example above, the $200 tickets at Vivid Seats might carry fees of $60. Let us know in the comments! Kind regards, Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Handled all incoming business and client requests for information. On Friday,. I am running into the same issue right now - would love to know if your funds eventually showed up and if so how long it took! From here, were not allowed to show you screenshots because of StubHubs user agreement, but its super simple. How to save money when using StubHub If you're looking to save money when buying tickets, you have a couple of options: 1.) Includes all fees (when I copied this over it got bigger, but it is in microscopic writing when you actually check out). Help us improve this article with your feedback. I am a first-time user. 2 if you have questions about buying tickets. phone no. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I also keep recieving emails that I need to update my payment information, but it is already updated?! GuaranteesTermsPrivacy PolicyCookie PolicyCCPA Notice. According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history. Really feel their new policy regarding the showing of fees is dishonest. A review of Stubhub's file was done in February 2022. I'm an active seller with Stubhub. Following the conclusion of the 2011 season, please allow 4-6 weeks for refund processing. I sold 4 tickets to an NHL game through Stubhub the buyer did not like the tickets after he received them a few weeks ago. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. Despite the hassle of having to wait and confirm purchases on StubHub, and the nonrefundable nature of them, I printed the parking pass, which was a requirement. There was absolutely zero transparency. They mention on their website that you should call their normal customer service number to ask about adding an event. He had created the account years ago. The Tigers didn't throw in the towel here. We are changing the way you register and sign-in to the StubHub Community. For example, on the sale of a $100 ticket, the buyer would pay $110. 22 Providence on Wednesday night in Milwaukee. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. PayPal: Once the payment processes and is in your PayPal . Jaylin Williams scored 15 of his season-high 21 points in the . 2.) The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. A StubHub employee via phone assisted in returning the ticket to my account. This is how it looks on the checkout page. However at StubHub states that it is with you all of the way. For the last year they have advertised how up front and honest and Under 'Payment options for selling tickets,' select 'Add New Payment Method', Choose 'Bank transfer,' and follow the steps to link your bank account. Stubhub came to BBB's attention in 2002. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. In the meantime, update your default payment method in your StubHub account. The customer didn't claim the ticket so I cancelled the transaction. Explain your case the best you can. I have spoken with the buyer who used the tickets and said everything was fine. 3 if you sold tickets already and have an issue. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? But he's got a top-10 talent under center in Murray. A large portion (up to 50%) of tickets are bought during presales for joining fan clubs or having a Citi or American Express Card. Include your email address to get a message when this question is answered. I'm not worried that the funds will eventually appear in my account, but I find the lack of transparency annoying. Here is all it says on the subject: StubHub reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets., Shows the complete lack of transparency StubHub has regarding its pricing. If you buy through links on our site, we may earn a commission. Ranked in the Associated Press Top 25 poll for the first time in two years, No. For more info on how you can get paid, see, After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; w, Once the payment processes and is in your PayPal account, visit PayPal.com to g. Danielle is the author of this solution article. Bought 2 hockey tickets from Hockey. The section specifically reads Footprint Center Garage. So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? wikiHow is where trusted research and expert knowledge come together. 9/20/22. There were still plenty of comparable tickets available that the customer could have purchased without me having to pay for it. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. - 2 tickets. Desired outcome: Simply put, Denver doesn't have any good options for parting ways with its disappointing QB Pickett obviously deserves a lion's share of the credit, but Canada was the coordinator who oversaw that progress. Provide the information they might require. Dial +1 (866) 788-2482. Leave the Archive. If youre a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, youll need to be sell hundreds of thousands of dollars worth of tickets every year. WRONG. All eligible Settlement Class Members will receive an award upon submitting a valid claim. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. forthright they are by including the fees in the price one sees when checking I then called Customer service at Stubhub to cancel my order and was told the tickets that I purchased had already been transferred to me and the seller suggested I try to resell and was informed that I could profit from the sale (?). I live in Singapore where the StubHub app is not avail. On Sept 21 (event was on Sept 24) I made a sale through the stubhub app for football tickets, I got an email from stubhub saying those tickets were delivered electronically. Deadline: May 17, 2022. OTTAWA, Ontario (AP) A hot goalie is difficult to overcome, which the Ottawa Senators found out Monday night.. Jusse Saros made 38 saves for his first shutout of the season and the 18th of his NHL career in the Nashville Predators' 3-0 win over Ottawa.. Saros has stopped 102 of the 105 shots fired his way over his past two games, following a 64-save performance in a 5-3 win over Carolina last . Direct deposit: After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; we don't deposit money on weekends.) Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 20 Marquette hosts No. New Britain, Connecticut, United States. I bought the tickets nov20 and its now jan6,the game is Feb18, room booked, plane tickets bought,called multiple times. right here on the same page it is easy to discern, but if you are not paying StubHub is one of the most popular ticket purchases and resale agency based out of the US. We'll pay you in different ways depending on your area and the event area. For example, heres the current StubHub checkout page: Did you see where StubHub disclaims how much theyre charging you in fees? [protected] 9/20/22 $54 Dude, come to Brazilthose international concerts are around 80$~100$ regular seating and or on the field.and premium seating costs around 200$ The Court in charge of this case still has to decide whether to approve the Settlement. That's on top of a $500+ fee they are taking from me. No. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I dont understand why stubhub, etc are scooping up tickets within seconds when they go on sale, then ticketmaster says sold out. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event . I purchased Mets Spring Training tickets for section 8. Its too bad that StubHubs User Agreement doesnt talk more about its fees. $900 right. This article was co-authored by wikiHow staff writer, Eric McClure. A supervisor never is available and the customer service reps do not help they apologize. ever since they went through a software update they "call it" last summer I've had nothing but issues. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. Thanks to all authors for creating a page that has been read 47,136 times. I received a confirmation that section 8 tickets were purchased. 19 Clemson will aim . Im beyond pissed. Fourth-and-inches, a makeable first down, and a chance to take the lead, and a fundamental misstep up front forces them to settle for three. Click here to get notifications about new complaints of StubHub. This is what 3 ticket at $300each totaled when one goes to VisaXO: Added Visa Checkout to Payment Options via Integration, Hard Commitment of 10MM for meeting Deadlines. Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. While StubHub previously allowed ticketholders to request face-value compensation for passes to events cancelled because of the coronavirus crisis, subsequent changes (implemented last Friday). StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Use of this website signifies your agreement to our. 1) Recognize your mistake in this email2) Provide a discount on future transactions to compensate me for my loss.3) Change the email to not mislead future sellers, Dear sirs, there was going to be a 21% fee on tickets for a Kansas basketball game i was looking at. On the 17th (day of the concert) I checked my email to send my friend her ticket and was shocked to read that my transaction didn't go through. STUBHUB has hit a new low is their ability to deceive * In the photo I've included you can see the order was cancelled. Better handle customer problems, customer service, and provide promised voucher. Sep 02 2022. They are refusing to transfer me the payment saying that they have refunded the buyer. Every time I input the required information and clicked submit I'd be back to the first window where you are able to choose the sell option. From what I understand, theres about 50 brokers that are only charged 5% to 7.5%. How do I ask Stub Hub to list an event for which I have tickets? Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. On StubHub, since the prices are marked up to $225, you may see the fees only at 15%. included is in microscopic writing.most would not even notice. Customer service all the way to your seat, 2000-2022 StubHub. That is crazy..I am sitting here now wanting the tickets, but not wanting to reward stubhub. We'll pay you in different ways depending on your area and the event area. The lesson here: StubHub is constantly changing its buyer fees. Then took further efforts to get StubHub refund; got refund, but never received promised voucher, in addition, for all my problems. No one really knows the technical back end operations, for all we know,these transactions are processed in batches. Submit a complaint and get your issue resolved. Their instructions said that if there was no button, you're 'all set'. 8 Days after event, Payment still processing. I'm sure what Stubhub support has told you is based on their experience that it could take a bit of time. Welcome to StubHub Support Support Home / Paying for tickets / Payment methods StubHub accepts Browse by Category Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. On the 15th of this month I ordered ordered 2 tickets to see Elton John and was told via email that I should expect another email regarding my tickets. Did you get a resolution or your money back? Trending down Cardinals HC Kliff Kingsbury. That is around 30% isnt it? See the link above to learn more. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. If you do the math, these prices will equal about the same. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Buy or sell your tickets for all kinds of upcoming sporting events, concerts, theatre shows, and more from the world's largest ticket marketplace, StubHub. Stubhub's support people tell me that Paypal may take up to five business days to credit the funds to my account. Does PayPal charge sellers outside the US a fee?
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