You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. 7.6 No refunds or adjustments will be made from any portion of your vacation or attendant services not, All bookings for the Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room, All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-. Our liability to you in connection with your holiday booking shall be limited to a maximum of three times the cost of your holiday booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence. Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. E. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. You can reach the Sandals customer service team by calling 1-888-SANDALS. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. Are Disney Lightning Lane Passes Worth It? Secure Flight is intended to address the security and efficiency of airline watch list checking. Should your travel arrangements be affected by weather conditions UCHL will endeavour to assist and offer practical support, however, such occurrences are treated as force majeure (see section 11 of the Booking Conditions) and we shall not be liable for any changes to your itinerary or arrangements. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. Select the Advanced button. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. Any airline concerned may however provide refreshments etc. Insurance, excursions, tours or any other products and services booked independently (Extras) that you may choose to book or pay for directly either with a third party before your holiday, or whilst you are on holiday/in the resort do not form part of your holiday provided or arranged by us. Flight timings shown by us on the Website are for guidance only and may change. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. As a member of ABTA, you may be able to bring your complaint through ABTAs independent Alternative Dispute Resolution (ADR) Scheme. The best way to contact Sandals is to call them directly. As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. Rewarding your loyalty is what being a Sandals Select Member is all about. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. It may be that you are able to submit a claim with your insurer in relation to your cancellation. In that case, they might refer to the cancellation deadlines and act accordingly. (b) attributable to a third party unconnected with the provision of the travel services included in the holiday and is unforeseeable or unavoidable; or. All prices listed in this site are in U.S. We also offer tips on getting the best customer service experience. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. The cancellation charges outlined above are liquidated damages and not a penalty. Click HERE for a free, no-obligation quote today! If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. To confirm the booking, as a lead booking name, you accept and will ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. How Much is it to Rent Disney World for a Day? Insurance premiums are NON-REFUNDABLE. 1) Cancel the reservation, and log the reason for cancellation. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. The scheme is administered by the Centre for Effective Dispute Resolution (CEDR), which is approved by the Chartered Trading Standards Institute (CTSI). Please select one of the options below based on your reservation type. You can only cancel your reservation by phone at the resort. Click the box below to request a free, no-obligation quote from the Disney Travel experts. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. Generally, if you need to cancel a vacation package, you should try to do so 30 days before the first day of your stay at Disneyland. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. The customer service phone number for Sandals Resorts is 1-888-726-3257. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The response: "You have to call us and we'll transfer your call". Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). Sandals will have no further responsibility or liability to you. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Is Adventures by Disney Australia Worth It? Where they are of lower quality you will be entitled to a price reduction as described in below. Will my money be refunded if I get travel insc. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Airfare cannot be sold as a standalone item. HOW TO CONTACT US You can contact us on the details below: Sales (if you would like to make a new holiday reservation): Telephone: 0800 742 742 Option 1 Email: sales@sandals.co.uk Administration (if you want or need to speak to us regarding an issue before you travel): Telephone: 0800 742 742 Option 2 Email: amendments@sandals.co.uk Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. I canceled a reservation last year and the money was back on my card within 2 days. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. Here are the social media pages for Sandals. All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. Criminal proceedings may also be instigated. Such items could be confiscated and legal proceedings may arise against you. All airfare must be sold in conjunction with a Resort stay. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. We will confirm the actual price at the time of booking. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. Please note most rooms DO NOT provide three single beds. accommodation only), the ATOL Licence financial protection referred to above does not apply. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. We cannot accept liability for any delay which is due to any of the reasons set out in section 15 of the Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). 3) Bring the remaining balance to $0. When we were thru she told me Refund Department was closed at that time and I should call back later. Holiday periods may be subject to additional cancellation charges. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. When you submit your booking request, we will confirm the booking as soon as possible. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. You will be responsible for paying this charge. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. 9.5 Only one name change is permitted per reservation. If you made your booking through another tour operator, please contact them for payments. The Community list is available for inspection at https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf This list also forms the basis of the UKs Air Safety List. flights, accommodation, car hire and certain other tourist services), as is defined in the EU Package Travel Directive 2015/2302 (as implemented in the UK and each country in the European Economic Area) (PTD). AS AGAINST UNIQUE TRAVEL AND/OR ANY AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS ONLY: ALL CLAIMS WHATSOEVER AGAINST UNIQUE TRAVEL. One of our representatives will be glad to assist you. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. You must pay any balance due at least 71 days prior to the date of your departure. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports. If you are calling or emailing, have your reservation number handy so that customer service can quickly and easily locate your file. How Does a Free Week at Sandals or Beaches sound? Click the Sandals & Beaches Resorts (subscription) you want to review. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Are Adventures by Disney Private Adventures Worth It? It's amazing how many times I've heard that you're likely to have more success if you call back and get another agent. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. These will be uploaded to a secure portal and will be deleted after 28 days. 5 years ago Save Yes, it's the same company. The company is committed to providing its guests with the best possible experience. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. In the bill of the guests' reservation, click the gear icon and choose Cancel Bill. The certificate has no cash value, so it can't be sold, exchanged, or transferred. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and such other standard as may be required by law and we do not have any greater or different liability to you. Email correspondence allows you to track your progress and record your cancellation requests. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Please note that FCDO guidance will not trigger your automatic cancellation right, as detailed above, if your holiday has not been affected in any substantial way. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. Working with a dedicated Sandals travel planner is a great alternative to contacting Sandals customer service. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. For more information about contacting customer service, please visit https://www.sandals.co.uk/customer-service/. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. In addition, you can work with a Sandals travel agent to ensure a hassle-free experience. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. Please note most rooms DO NOT provide three single beds. How Much Does it Cost to Go to Universal Studios? Whether splashing the day away in Jamaica or soaking up the rays in picture perfect Turks & Caicos . Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. Additionally, we cannot accept liability for any business losses including self-employed loss of earnings. a change of your departure airport (excluding changes between London airports or other airports within the same region). If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. DoNotPay is dedicated to helping the average consumer stand up for their rights against large corporations. Box 167, Montego Bay, Mailing Address: P.O. This is the version of our website addressed to speakers of English in the United States. Please note this could be up to 100% of the cost of your original holiday. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. You are zoomed out too far to see location pins. how to cancel sandals reservation Contact Us | Sandals Sandals Royal Caribbean Weddings Wedding Packages - DESTIFY How to cancel a Sandals Resort reservation - Quora My name is Philip Schmeer 6309 Silver Moon La Green Acres Florida 33463. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. We cannot be held responsible for the weather, but will lend appropriate assistance if required. This is the version of our website addressed to speakers of English in the United States. Where applicable, you must pursue the airline for the compensation or other payment due to you. B. You Also Get Protection For: . Canceling this early will get you a full refund. 5 CURRENCY & CREDIT CARDS ABROAD: Cash and credit cards now work in most destinations but check with your bank to ensure your choice of card will be accepted when you are on holiday. Given that a single night at any of its 16 locationswould set you back northwards of $300, you stand to lose a small fortune should you fail to cancel your reservation on time. If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft. To cancel a reservation just click on Cancel . How to Cancel a Sandals Resort Reservation? Since I know Sandals website pretty well I found it: Cancellation charges depend on when Unique Travel receives notice of the cancellation. 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