At the first stage of the process, a customs officer will validate your shipment paperwork to ensure everythings in order. Now, it has been held a week in Customs, Madrid. We are having great difficulty providing the documentation ADT require but are slowly getting there. You are not moving. 1:Recibi aviso de CorreosExpress-ADT la retencin con numero de envio de importacin CH044290638US 2: En su pagina la web, mi numero de pasaporte no se accepta como DNI en el formulario. The USPS handles more packages per day than Fedex, UPS and DHL combined and those carriers all have special systems in place to move packages through customs fast while USPS packages take the slow route. Most delays in customs clearance do not require you to take any action. I have never tried this, but it could work! I have the NIF number of the woman Im living with in Spain, but that doesnt seem to help me at all. Can you offer any advice? Customs delays can happen for a number of reasons, with possible oversights and errors coming from all involved parties. Snowboarder and kitesurfer. Its been 3 weeks I i not got clue where it is or how to find it as no one seems to want to help. Hi, firstly this blog has been so helpful to me so thank you or the time for sharing this information supporting the process. Gracias por su atencion I have a parcel from Japan that arrived mid November. I have revived a letter informing my package is in customs in madrid and Ive worked out its personal items from my nan who past away last year that my uncle thought I might like. Youve done a great job at being patient during this ridiculous process! I sent him a old phone that we had activated. To make it easier on you, weve written a sample here. You should hear back within a day on any developments from your online query. Delivery Duty Paid (DDP) means that import duties and taxes have already been paid. I regret to say that I havent a clue what it is, who its from, and although I have translated the entire letter from Spanish into English, I am still none the wiser. These cookies will be stored in your browser only with your consent. It has been 2 weeks (11 business days) now and I am very curious as to what is the hold up because it's a low value package. Hoy me entero que es una empresa privada que parece dejar mucho que desear en su manera de proceder. Hi, thank you for this article is has been really helpful! Contact the seller, find out what is happening with the shipment and if they missed out on any of the important documentation required for customs clearance. But it says that the validation of documents is still pending. Atentamente. My son is in Madrid for study abroad, he had his phone stolen. With customs fees unpaid, the broker will contact the recipient to collect payment. Hi Lesley, unfortunately there is nothing we can do to help you receive your package from the Madrid customs. This is the result of changes to the EUs VAT rules for items from non-EU destinations from 1st July. Can I receive this information as the sender? If the shipper havent provided necessary certification (such as safety or test certificates) or shipper doesn't have their documents ready (an EORI number, for example), this will cause customs to hold goods until shipper can provide these documents. Reply. https://youtu.be/XIex8QRGJd4?list=PLnWasSTjNYt3Xmh3Yt0N8gud1axiQK0TQ. Could you please advice me where to send my letters and what else to do? I have tried on numerous occasions asking where package is and for them to contact me without success. The person who I send it already left the Country . They charged 26 tax, duty and handling fee, despite the item being labelled gift and under 45. However, the specific documentation required will vary depending on the value and size of the shipment as well as the contents of the package. If you did not have to pay online for the package they will most likely ask you to pay before giving it to you when it it delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Refer to your estimated delivery time. Post office are very rude and unhelpful waiting since 15th March 2022. Packages that require further inspection or duty and tax assessment are held for further action. However, it doesnt mean that anyone at USPS actually knows where your package is at this time. My advice is not to send anything to Spain ever. Did you figure it out? Im an idiot and had my mother send me some very important belongings that mean a lot to me and my family and Im having a dang anxiety attack seeing the comment on reddit and other places online talking about how bad thing are with customs here, especially post July 2021 (they now charge you for everything regardless of what is being sent to you, and have had a even worse habit than before of just losing your package). When I noticed it is not moving forward and started reading your posts, I also logged in with my NIE number on adtpostales.com/acceder.asp. Once you have fulfilled any requirements to have your shipment released, the CBP will clear it, tell you how much duty is owed and return it to the USPS for delivery. The package my father sent me from the US, after two months being held captive, is on its way back to the US.. 120 N Racine Ave. Suite 100 Delays can occur due to the package itself, its documentation or volumes at customs. If youre an eCommerce merchant, the customer has likely noticed too and thats its own headache. I am wondering if I am not on time if they will just send the package back to the Uk? #1 I purchased an item for $159 on 7/16 and it was shipped on 7/19. Necessary cookies are absolutely essential for the website to function properly. I am at a complete loss. Many thanks! How can I get it to it's final destination? Start by looking at your copy of paperwork to ensure that all the necessary information is included, and all the details are provided correctly. How do you upload a copy of your NIE? The shipper may need to provide additional information in order to complete paperwork. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Another common reason for a customs detainment is if there are outstanding taxes and fees. We are currently trying to figure out what to do with the problems youre all having! Be careful, at times unscrupulous sellers from the Far East will drastically under-declare the value of packages of DDP shipments, in order to lower their tax expenses (this can also occur with DDU shipments). Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. Some business owners find this to be a lifesaver when they're worried about a shipment. If it's sent from a family member or friend check the additional steps below * Copy of your passport/ID card *If your package is sent from a family member or friend, you will have to write and sign a document indicating that you are, in fact they right person to receive this package. If your package weighs more than 70 pounds, then you will need to use another carrier like UPS or FedEx. If your products have high commercial value, like for example, in the US, items whose value is worth over $2500 you will require a customs broker will arrange for the taxes to be paid and for the shipment to be released from customs. Is this mismatch a huge problem? Any updates on your package? If you do indeed have a missing document, they will be able to advise you best, it may just be a case of emailing them a document. In other words, using DDP is the best way to ensure a smooth customs clearance process. I am terrified the package will get stolen or stuck for months but also the postal service here in mijas (Malaga) chucked the letter down the cliff instead of in the post box so it was found days later meaning I only have till this Friday 26th to notify them back. When an item is imported, customs may deem the declared value of the item is not in-line with what they have seen in the past. Thanks. This may be due to incomplete information, missing consignee details, or poorly written product descriptions. Thanks for your help! Lets dig in. However, sometimes the contents of your package are also inspected, which takes extra time. The phone numbers I try to call in Spanish, so I dont understand plus a time difference. Hey dumb asses, your supossed to stop packages coming in to Spain. The customs in the delivery country require more information. 3) Recipient gets the letter within 2-3 business days Its been 2mos now and still waiting for my parcel. When it will be reach me . My brother lives in the south, Alicante. At this point (4 months later) i just want to get it returned to the original address (in California) and even for that they are requesting new forms that I have no idea what they are. The Correos website wont let me log in and the process for changing may password is not working for me. Your seller will be able to contact the shipper and get more information concerning your shipment and the problems faced. Hi Tim, please keep in mind that Citylife Madrid has no connection to the Correos postal service. Import duties and taxes are assessed using the customs paperwork. Thanks for this facility. Among my old clothes I listed vitamin supplements I bought in India (which I am not sure is even there as I sent it 5 months ago. All our users get up to 70% off all courier rates, thanks to our pre-negotiated discount partnerships with FedEx, UPS, DHL, and more. Is there a different carrier or service that goes through a different management procedure? If it is sitting in customs, it will tell you. Hello! They check every item of the package, its contents and value of items were declared correctly or not. Fortunately, the postal system is great when it comes to customs your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if youre approached, it is a very easy process but also very slow. Hi. And they alredy sent my sister the aviso paper where she had to list her items and she sent it a week ago and we still havent heard anything about the box im tracking the shipment and is not moving or nothing. Distance between distribution centers can be hundreds of miles. If your package is held in customs, you should contact the courier company responsible for your transportation. Don't blame CBP for your shipment going missing! Most countries require at least a commercial invoice indicating the value of each line item for the shipment to be cleared. Lazy no-good wasters. exquisite09 Member Sep 23, 2006 612 0 Nov 4, 2007 #3 I cant open any app or anything, it always says error. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. How do I create and account, Do they have a customer service number? Once Correos receives all the information theyve asked for, you will receive another letter in the mail telling you that your package is ready for pickup at a nearby Correos office. Customs releases are also not guaranteed. What can I do if this is not working? Want to learn more? Next, your package is picked up from the Post Office by a USPS freight driver who transports your package toward the end destination. Customs processes tend to take time in most countries, often requiring several days to complete. The post office insures it for $200 and I made them mistake of entering like $180 as the cost of gifts. Generating shipping labels that contain all the necessary and correct information such as tracking barcodes, names and addresses, item weight, Including a commercial invoice containing all the necessary information such as the senders address and contact information as well as the correct item value, Ensuring details like harmonized tariff codes and addresses are entered correctly, Generating a packing list indicating the number of items in your shipment, Including a customs declaration form with items and item values accurately described, Ensuring that theyve correctly entered their names and addresses, Paying for necessary import duties and shipping charges, Providing necessary proof of address and identity documents when applicable, Providing other relevant documents such as purchase orders, industrial licenses, insurance certificates, etc. Please advice me where to send my letters and what else to do with the problems faced further.! 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