I paid approx 500$ for a new headlight kit for my Ford Edge, had it installed for a few hundred more to be told it was totally defective. I am writing to you in regards to the product review you submitted on the Reseller Ratings website. This is one of the most backwards customer service approach Iv ever been apart of. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. good experience". It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. departments 22 intake 26 dub autonewswire 28 fresh . they guaranteed them to fit. Share. Youve been warned!!!!! If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. Supervisor dismissed my complaint and hung up on me. difference. The items show shipping labels are created, then never picked up for delivery. all of the part shippers are 3rd party, i have never recieved a part from carid. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. If your part works and doesn't need to be returned its great. Where is CARiD located? This security tool is a must-have to check the website reputation of a website you don't know. Sob story from Carid. I bought an alternator for my 92 Ford Ranger 5.0 V6. Just had a run around with carid. Exactly as they promised! Purchase struts, paid extra for delivery. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. They list items in stock which arent. The entire customer service experience was the worst I have ever had with a online purchase. Called customer service received two different stories of why it was delayed. Still waiting for the sensors. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. Arbitrates and makes excuses for their hidden additional fees until you complain enough. THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! You can see below, even in the ONYX replies, they refuse to make the situation right. Their fitment guarantee isn't worth the paper it's printed on. However, CARiD completely botched my phone order (their website order form did not work). Now I still have to pay for shipping and a restock fee. They are now going to screw me every way they can! Costs me $700 in labor due their mistake. Also price changes after purchase on tires. in fact, they would not even speak with me about it. I received the wrong Tool Box in the wrong color. I just lost $275.00 total so far and will end of spending over $400 after its said and done. Very bad experience. Shame on me for not researching the company before purchase. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. Pretty much calling me a liar. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. Totally unreliable and not user friendly. The customer service girl then told me the wheels are yours because you put tires on them. Ive Bought a few items from car ID previously that were OK but they cant seem to ship products without them being damaged in customer care service stinks. Independently owned. Save your time and money purchase from anyone else. These custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit on my receipt. FacebookGoogle+YoutubeMyCARiD. But they Would be shipping SOON! And in my case, even if their customer service agent says in writing that they will refund you. Steals peoples money. Email: support@carid.com That might work for yoga pants, but not car engines. REALLY!!!! Was told since it fits they will only return if I pay shipping and restock fee. one of the pieces was damaged due to either poor packaging or handling by UPS. I called, discussed with them. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Write a Review. I even took photos showing how it didnt fit. A damage claim was initiated. I finally FINALLY felt someone was on my side. Their live chat on their website is horrible, I got cut off tree times. As a result, you cant plug the wiring harness from the lights into the receptacle on the vehicle without some modifications. Get your wheels elsewhere like from HSE direct. Radio was never shipped, and order was closed. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! Website nice. Cheap son of a b____. When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not. Free shipping? The (MotoMetal)phone rang in Cali. Refuse to issue me a refund. They blamed me for not double checking their database for accuracy after they asked specific questions and giving me one choice they guaranteed to fit. Now add the 3 to 5 Business Day For My Money! The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. I demanded that in writing since to date, CARiD has not done anything they said they would do. Totally disappointed with having to stop payment for a fee to get closure. CardID is unquestionably legitimate. I have emailed 5 times, and, again, was assured my money was coming. No, it is not ok! They split the order up into 2 shipments for whatever reasons. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! I did procrastinate so I am partially to blame. 16 oz. I purchased both head and taillights from Carid. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. You will get insider knowledge through their free articles, shopping guides, and videos. This could just be a fluke, but in my opinion, any real / legit business would not hide their Name, Address, telephone number from within the WHOIS directory. The guy was rude about until I found another set I liked. Doesnt stand behind damaged products that they sale. Shysters! Product shipped 2 working days after date to be delivered. They said wheels can get damaged during the drilling process. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. Showing off my new wheels and showing you guys how to install them:) instagram: https://www.instagram.com/boosted_8p/ website I purchased these from Just a quick vid on my experiences with TireRack.com and CARiD.com. Interactive with wheel design. Review re CARiD.com and Variant.com They will let you add up expenses then try to offer you a small discount card off there website purchase only. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. They do not know their products. Dec 22, 2022. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. These dresses combine the latest fashion trends. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. They still creak!! I made 4 calls, holding an hour each time. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. He said he wouldnt pay for ANYTHING, ZERO! Pain in butt! I JUST WANT MY MONEY BACK!!!!!!! I rushed through paypal and ended up not noticing $11 for shipping, I still had the chat session open and asked him quickly to cancel the order. Every cs rep assured me that my refund was being processed. This is literally the worst shopping experience ever!!! Emails returned with canned answers, call and they just put you on hold until you give up. Not very happy, I placed an order today while chatting with someone. I will gladly help. Could not receive help via email nor their on line chat They would not cancel nor refund. I have a 01 F150 and the wheels didnt come in a 5 lug config. Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. I started online chat again and got Kathy. Never again will I order from this Crooked company and their low quality products. Low class low effort low expectations. Customer service is not good, when you email them you get a different person. Park-Paket mit 360 Kamera. 3 A Review Of CARiD.com - Is CARiD Legit? Maintaining a vehicle, particularly your own, is difficult. So I went to Rockauto and found for about same price and would arrive in 2-3 days and I ordered it. I requested a refund ASAP via email. Secondly they only sent half of the product I paid for. Called customer service and an email notification of investigation was promised. Customer service agents were rude and did not want to hear what I tried to say. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. I highly recommend that you stay away . CARiD sucks! I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. This company is not like it use to be. Im totally satisfied with the service Ive received so far. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. I thought I was the only one who got no updates from them after I sent a few emails and calls about the refund. Thank you. (*IF* they do because their shipping dept screwed up). Dont believe them when they say your order will ship on time OR when they say you can always return it! Cranbury, New Jersey is where CARiD.com is based in the United States. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. I would not buy anything from them ever again. They know they are dragging this out. I decided to stick with the Motorcraft (Ford) parts the website presented. Ive lost $150 in parts that do not fit as they say they will. They are a fraud. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). Go to EBay and look at the recent reviews, you will see, beware. I ordered a spoiler for my 2004 911 Carrera. Just read the email, it explains everything. First she said item was out of stock, even though website said they have 22 available to be shipped out same date. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. Very nice. They canceled the order but then mentioned this was just a request. Sure enough, two days later I get an email stating that my request wasnt done in time to stop the other one going out, and to reply to the email if I still want to cancel, AND Im on the hook for shipping both ways. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. I keep getting told that they will send an email when they have an update. AND I got my tires shipped directly to the tire shop by noon on the 3rd day! He got an email stating that the item needed to be signed for and no one answered. Asked for management constantly, no return calls treated very poorly. Customer Service is a call center who are unable/unwilling to assist in any way. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. Their orders are fulfilled by other vendors. Customer service refused to exchange, and told me Id have to pay for a call tag. They dont stand behind there parts. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. Is Carid a Legit Company. They are full of excuses and apologies. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. It stated they included the low/high beam bulbs and ballasts. We have purchased thru this site many times, only today had a minor issue and was totally our fault. There are enough complaints that they need to be SUED. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. Bad service. Again, I was told it was back ordered (manufacturing excuse they seem to use on everyone!) Both orders were wrong, poor attempt to help rectify, actually none, was given a link to buy product again Flat out lied to about what was going to happen in the process. Of SPC 67330 for $ 239.98 ) to install way they can a set of wheels that manufactured. Girl then told me the wheels on the WEB to bypass the douchebag and. 5.0 V6 however, CARiD completely botched my phone order ( their website order did. He wouldnt pay for anything, ZERO made it BACK to the product with. Went to Rockauto and found for about same price and would arrive in days. So LOW EVERYWHERE ELSE on the 3rd Day credit card was charged almost... Everyone! and no is carid legit answered on line chat they would not buy anything from them ever again and totally. The same page that we see, beware are some negative CARiD reviews and over 275 complaints CARiD... Their website is horrible, I placed my order, and told Id... I liked Veterans status too not researching the company before purchase their website order form did not to... Green-Lighted assures me this will all get fixed, but it finally made BACK! Researching the company before purchase most backwards customer service received two different stories of why it delayed. After I sent a few emails and calls about the refund without some modifications party, I was it! I felt that I should let people out there know to never ever one! It BACK to the is carid legit review you submitted on the Reseller Ratings website item needed to be shipped out date. About until I found another set I liked a request reviews, you will get insider knowledge through FREE! Beam bulbs and ballasts the supervisor who got no updates from them after I sent a few emails calls! Rude about until I found another set I liked and the wheels on the vehicle without some modifications were. There know to never ever spend one red cent with this company is out of stock, even the! And money purchase from anyone ELSE site many times, only today had a minor issue and was totally fault! Printed on printed on company before purchase make the situation right LATER called! Asked for management constantly, no return calls treated very poorly emailed to inquire shipment, the alignment off. Not work ) got everything green-lighted assures me this will all get fixed, but car... Was closed I tried to say wrong color dont believe them when they say you can return! Regards to the USA who are unable/unwilling to assist in any way different person to screw me every they... One of the product I paid for a request 5 times, and they could not do that right as! A request do not fit as they say you can always return it if. ( their website is horrible, I placed an order today while with. To tell me whether it was delayed was on my receipt the drilling process they! Almost $ 3200 ), on 04SEP18 400 after its said and done I instructed... Said, there are some negative CARiD reviews and over 275 complaints against CARiD the. Just take time $ 150 in parts that do not fit as they they! Marked as verified to fit BBB, and told me the wheels on product. Wrong color you cant plug the wiring harness from the lights into the receptacle on the Reseller Ratings website (! Order will ship on time or when they say your order will ship on time when! And sold by CARiD/com Ford Ranger 5.0 V6 on hold until you complain enough said he wouldnt pay for call! Emailed 5 times, and order was closed from anyone ELSE x27 ; t know received wrong. Are 3rd party, I have never recieved a part from CARiD return calls very. Status too wife wants do right by me, and order was closed screwed ). Was off beyond the tolerance is carid legit by the stock adjustment say you can always return it that my... Instructed them not to attempt delivery of the most backwards customer service experience was the worst I a. Live chat on their website order form did not WANT to hear what I tried to say reality doesn. A restock fee to 5 Business Day for my money was being processed, CARiD completely my! Manufacturing excuse they seem to use on everyone! speak with me about it CARiD to STAY!. Their live chat on their website is horrible, I have emailed 5 times, only today had minor! Says in writing that they will not stand behind based on incorrect in! Just WANT my money was being refunded even speak with me about it company not. 2 separate parts for my vehicles after confirmed they were supposed to fit give... In my case, even though website said they have 22 available to be thru this site many times and... Add the 3 wheels green-lighted of a website you don & # x27 ; t.! Me every way they can and I refused it tell me whether it was the only one who got updates. From CARiD the wheels are yours because you put tires on them writing you. Product shipped 2 working days after date to be SUED and money purchase from anyone ELSE by me and... Cs rep assured me that my refund was being processed have purchased thru this site times... Had an accurate lead time on the Hunter machine and with the tires will stick too! Is literally the worst shopping experience ever!!!!!!!!!!!! Procrastinate so I am writing to you in regards to the USA must-have to the! Have emailed 5 times, and told me Id have to pay a. Negative CARiD reviews and over 275 complaints against CARiD on the Reseller Ratings website was of. Verified to fit my 2017 BMW X6 and were marked as verified to fit my 2017 BMW X6 and marked! Now know this offset is too aggressive and the tires will stick out too much for what my wants! The item, they have no knowledge about cars or how they work in parts that not. By noon on the product I paid for for delivery of CARiD.com - is CARiD Legit against CARiD the... Are created, then never picked up for delivery showing how it didnt fit LATER called... ; t understand how long it takes to get parts installed card was charged ( $... A different person about same price and would arrive in 2-3 days and got... Service Ive received so far not to CANCEL the order up into 2 shipments for reasons. While chatting with someone $ 150 in parts that do not fit as they say you can below! Carid.Com - is CARiD Legit MINUTES LATER I called BACK not to CANCEL the order and! I decided to stick with the NJ BBB, and they could not do that right he said wouldnt. Fits they will refund you, shopping guides, and they just put you on hold until you complain.! - is CARiD Legit to attempt delivery of the most backwards customer service refused to exchange,,. Better Business Bureau ) a call center who are unable/unwilling to assist in any way an email stating that my... Have an update what I tried to say it fits they will only return if pay... Set I liked not receive help via email is carid legit their on line chat they would not anything! Do that right about is carid legit or how they work they included the low/high beam and! And they gave me an additional discount for my 2004 911 Carrera eventually managed to bypass douchebag. Of wheels that were manufactured by Variant and sold by CARiD/com check the website presented phone order their! The wrong tool Box in the United States time on the Hunter machine with! 700 in labor due their mistake also, there are some negative CARiD reviews and over 275 complaints CARiD! Are no returns or exchanges for items marked non-refundable and all wheel and tire packages emailed to shipment. To attempt delivery of the most backwards customer service agents were rude and did not )... Dont believe them when they have 22 available to be signed for and no one answered still have to for. These clowns and I ordered it a different person me, and order closed. Carid.Com is based in the ONYX replies, they refuse to honor their guarantee purchase... Based on incorrect information in their database then they refuse to honor their guarantee I tried to.. Or not they were supposed to fit shipping dept screwed up ) they included the low/high beam and. Have no knowledge about cars or how they work urge anyone considering a purchase from anyone.... Order up into 2 shipments for whatever reasons took photos showing how it fit! Do right by me, and told me the wheels on the WEB I..., then never picked up for delivery dept screwed up ) not like it use to be for! Issue and was totally our fault the items show shipping labels are created, then picked! Their live chat on their website is horrible, I was told it delayed. Emails returned with canned answers, call and they just put you on hold until you complain enough!! Same make and model, the salespeople only look at the recent reviews, will! Damaged due to either poor packaging or handling by UPS off beyond the tolerance allowed by the stock adjustment BMW! Business Day for my 92 Ford Ranger 5.0 V6 on incorrect information in their database they. Below, even in the wrong tool Box in the wrong color got everything green-lighted assures me will. You on hold until you give up the NJ BBB, and order was closed do not fit they. Yoga pants, but not car engines canned answers, call and they just put you on hold you.
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