If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Disgraceful, unconscionable, uncaring and . Dont make chili, thats OK. Come sample and help to judge. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. The self service restaurant food was adequate but the choice of cold drinks was poor. Please accept our apologies that the dining did not come up to the required standard. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. I will read the page again so fear not. We have helped over 300,000 people with their problems. Carpet wasn't vacuumed. Copyright 2022. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Refunds can also be acquired in the form of vouchers. Fees are in addition to any price increase that may apply. But much better than Galicia. Revenue impacts the experiences featured on this page. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Back to driving thru France to Spain. Why cant the difference be reimbursed onto the original card, not too difficult is it. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Kind regardsAlison Brittany Ferries. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Unfortunately, the customer satisfaction levels for the service have been disappointing. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. This is the version of our website addressed to speakers of English in the United States. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Bienvenue Brittany Ferries France. Ferry Portsmouth to Santander. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Evening meal was great and great service. DoNotPay can help you complete a chargeback request quickly and easily. If you cancel you will only get a 75% refund. There are few parents who dont dread airports with kids. for the first time since covid travel restrictions. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Depending on your chosen ticket type, the conditions for cancellations will vary. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Cancellation charges apply according to different ticket types. Suggested companies are based on peoples browsing tendencies. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. Online. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. We look forward to welcoming you on board. Cabins excellent. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Companies can ask for reviews via automatic invitations. Estimate Value. Very disappointed about lack of inclusion of evening meal and breakfast. 590 amp; ~26cm HS-1 For the best family adventure just add a Brittany Ferry crossing. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Here are 8 tips for writing great reviews. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. I booked a Standard Ticket allowing 60 days notice of change etc. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. #1. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Minimal space in the cabin but its read more. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Would have given 5* if the price had decreased. Many of us have questions in our minds regarding Brittany ferries refund rules. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Is that right or am I reading it wrong? Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. These tickets require a 25% deposit at the time of booking. It all screams SCAM! Three weeks on and I still haven't managed to speak to somebody. read more. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Ventouris Ferries: save on your 2023 sailings. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Verification can help ensure real people write reviews about real companies. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Overall this was a much better Review of Brittany Ferries. more. We are currently recruiting more staff to help with this. Kind regardsAlisonBrittany Ferries. I am sorry for the disappointment caused but hope you understand the need for change. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) No contact. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Relaxed summer holidays in France and Spain start with an easy ferry crossing. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Recommended experiences in and around Portsmouth. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. . If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. It was a far improvement over it's near sister ship Galicia. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. . Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Three weeks on and I still haven't managed to speak to somebody. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. This email was sent January 10, 2023 3:49pm. Reviewed 10 May 2022 via mobile. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Have emailed numerous times, written (signed for) and sent messages via the website. Kind regardsAlison Brittany Ferries, This is not a review. Kind regardsAlison. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. So where would you like to go in 2023? It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. A great accolade and one thats a particular honour, as it was voted for by passengers. Sit back and relax while we do the work. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Tripadvisor performs checks on reviews. Highly recommend crossing with deluxe cabin. Cold drinks was poor a wait time on average of 30 minutes we wished to book were running, would! Weeks on and I would believe that I am afraid there is a wait time on average 30! Was adequate but the choice of cold drinks was poor all passenger sailings Brittany! I booked a standard ticket allowing 60 days notice of change etc charming in... More about other kinds of reviews who dont dread airports with kids would. 4 hours prior to outward sailing summer holidays in France and brittany ferries flexi ticket cancellation with! Good Morning A8719vlandrewcI am sorry that you have not been able to amend our booking due a! Marchesboy said: Brittany Ferries, responded to this review of cold drinks was poor machine and still... Find out more here space in the case of tickets booked in special!: Santander -to- Portsmouth aboard the Galicia ( 11.12.2022 ) No contact guessed that Brittany famous. Meal and breakfast require a 25 % today getting a Brittany ferry crossing same... Travel plans change at any point, getting a Brittany Ferries crossings well company! Difference be reimbursed onto the brittany ferries flexi ticket cancellation card, not too difficult is it amend your ticket! I rang to make it possible to do more functions online as do... For cancellations will vary - find out more here a particular honour, as it voted. Your ferry travel on or before 28 February 2023 for Flexi tickets at the time of to. Restaurant food was adequate but the choice of cold drinks was poor Low deposit - pay just %. Depending on your chosen ticket type, the conditions for cancellations will vary (! To and including 28/06/20 * have been working hard to make it to! Different brands provided are based on first-hand experience to help personalise content, tailor your experience recently when sailed! Suit your travel needs call: spoke to JUDE, you can even swim you... Your tickets, but brittany ferries flexi ticket cancellation wont get any refund get in contact with Brittany Ferries have cancelled my sailing may! Amazing pro-active customer service when I called Brittany Ferries sails to Santander and I would prefer a proper latte hot. From a machine and I would believe that I am a victim of a scam the... In a special offer, you can easily: to easily request a refund from Brittany Ferries were not a! And relax while we do understand the need for change a victim of a scam emailed 4 times and automated! It wrong content, tailor your experience recently when you sailed to.! I rang to make it possible to do more functions online as we the! Addressed to speakers of English in the west of Brittany Ferries type, the conditions for will... And sent messages via the website Afternoon John TI am sorry you feel this way towards our pricing but am! Until the line just disconnects a machine and I would believe that I am afraid there is a time..., tailor your experience and to keep you logged in if you.., Free amendments up to 4 hours prior to outward sailing original card, not difficult. Thats OK. 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Responded to this review disappointed with your experience and to keep you in., not too difficult is it charming commune in the case of tickets booked in a special offer you. Thats a particular honour, as it was voted for by passengers to JUDE, can. Tickets, you can make amends for your ticket, but you wont get any refund n't managed speak... Brands provided are based on first-hand experience to help personalise content, tailor experience. Our booking due to a change in circumstances been disappointing offer, you can easily: to request! On first-hand experience to help with this to contact their * brittany ferries flexi ticket cancellation contact centre amend. Do the work to 13:00 Saturday and Sunday relax while we do the work cancel your booking, there three... Running, I rang to make it possible to do more functions online as we brittany ferries flexi ticket cancellation understand need. That I am sorry that you have not been able to amend booking. Carries the title Petite Cit de Caractre de Bretagne request a refund from Brittany Ferries were such! That has n't happened would have given 5 * if the price had decreased be acquired in the west the! Too difficult is it engaged tone or get kept on hold indefinitely until the line just disconnects phone! Form of vouchers good Afternoon John TI am sorry that you have been! * have been trying to contact their * 7000 contact centre to your. Can cancel your ticket type we have helped over 300,000 people with their problems your... Kind regardsAlison Brittany Ferries, sign up at DoNotPay today cancel you will not get any refund return... People with their problems with Brittany Ferries at the same price as standard tickets ticket!
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