You need to be a member in order to leave a comment. In this case, youll be assigned a seating and a table. What restaurants are included in the Unlimited Dining Package? Delta 3 Million Miler Sheryl Lee Ralph Blasts Delta, Switches To American, upgrading to a better or specialty restaurant and pay a premium for same (this isnt the case on Virgin Voyages. And take my advice, sugar goes a long way than sourso don't jump all over the CS rep you speak with at RCCL, remember that it wasn't THEIR mistake or fault for this to happen. What dining times are available at the Main Dining Room? I will not be sailing on a ship of that size unless I know that the port authority has enough employees to handle that many pax. 2. Maybe she had 2 items in her cart and thought both of the items were yours? If you dispute a credit charge no money has been taken from your account and officially you don't owe anything until the matter is resolved. Click here for more info. Blueberry Nojito. The temporary hold will drop off. We exchange them out as soon as we come back onboard. Coss posted and receiving advice here Delta charged me twice. Royal Caribbean wine packages - prices, how does it work, is it worth it "Sip Tour Brunch" combines a Chef-led Galley Tour (ship's kitchen) with unlimited champagne. If you can't getcredit card, tough. I feel your frustration when these things happen. It could speed up the process. I let them know we need 2 each day and they keep switching them out. Windjammer Marketplace, a Royal Caribbean dining mainstay, is a global culinary pavilion that invites you to explore the world, dish by dish. Royal Caribbean Discussion ; Pool Towel Charge Pool Towel Charge. Sent them 2 emails, no response. September 21, 2022. Compound that by utilizing a method of payment frequently and voraciously advised not to and the frustration level intensifies. So, I signed up for an annual membership last week and my card got charged. *** Thanks to Norman J. for giving us a heads-up about this topic! 19952022, The Independent Traveler, Inc. My final on board bill was charged twice! We can accommodate most special dietary requirements in our main dining room where there is a greater degree of control We will customize your dining arrangements based on the needs of your group. Credit card. Upload or insert images from URL. Others automatically include them, either as part of your payment before your cruise, or as part of your final bill. Yes, we offer a 7-day rotation vegan menu onboard all of our ships. Hopefully they make it right. Yes, It took a short wait at guest services to get it taken off. The ship is beautiful. The Unlimited Dining Package allows guests to enjoy multiple specialty restaurants* every nights of their sailing for one low price. The choice is up to you. How does Royal Caribbean accommodate guests with special dietary requirements or gluten and other food allergies? Earn your wilderness badge as you cruise between the Alaska glaciers . Next day was told that home office had stated that someone had made a bid and it was non refundable. Our waiter Ravi and his asst. Better yet unintentionally take them home. Last cruise, we were charged for a drink at Coco Cay even though I had the drink package. Arrived on ship and notified the Customer desk I was not taking any junior suite as I had not bid on it. How does Royal Caribbean accommodate guests with special dietary requirements or gluten and . It sounds like your attendant messed in logging you old ones back in. Whether youve read our articles before or this is the first time youre stopping by, were really glad youre here and hope you come back to visit again! Guests who have a reservation with payment may also contact 1-800-398-9819 . BTW, just got off the phone with post cruise guest relations Rose (thank you Clarea) and they said the billing issue was a glitch and "several others" were double billed as well. My bank gives me a "provisional credit" for ALL fraudulent charges and instant refunds on any NSF charges caused by suchimmediately upon receipt of my signed affidavit. First, let's elaborate on what is actually being asked by using an example: If I buy a shore excursion onboard, does Royal Caribbean place a hold on the funds, then at the end of the cruise bill that shore excur . I did a three way conference call with my bank and rccl., the girl at rccl argued with my bank when they said it was already deducted from my account and it was not a hold. The trip only cost about $10, but the rider paid the driver $25. I had registered a cash account , and on final day i went to guest relations and paid my account and it showed the cash going off my prepaid card , that evening i spent about 50 dollars , surprising thing was overnight my card was charged those 50 dollars and again the amount i had already paid so double the amount was blocked of my card , i thought in a couple of days it would then be available but i think it took about 20 days , in my case was not an issue but other people could have difficulties i had other cards i could use. You put it better than I did. You also mentioned that fraud represents .05% of sales, but your bank had no incident in the last month. Speak as though you would want someone to speak to you and you will get a happy resolve! This has never happened to us before but I just figured he was being nice and took care of it for us. 7-night itineraries: 16.4%. Today CocoCay is unlike any other port in the world. It most likely showed on your final onboard account the morning you left and it is important to check all charges before leaving as it is much easier to deal with on the ship vs off. Or even one card reader in a machine , that affects one person. Holds are treated as "debits". As you have already stated, the bank took care of crediting back the extra charge, so what they can do additionally, I can't say. Join our mailing list to receive the latest news and updates from our team. Per page: 15 30 50. CC Help Jenn It could have happened on any other cruise line or any store for that matter. July 19, 2021 in Royal Caribbean Discussion. We are booked on Navigator of Seas in July, but left a bad taste and not happy how we were treated. Ivecalled several times and get disconnected most of the time, but I was told today that they would need to email the ship to verify they were returned and only then could they refund it. That could save them up to 40%, depending on the venues. Can guests add more dinners than their dining package allows? H/T: Cruise Hive. Also, Visa sent new cards overnight, I had to wait until I could sit down with a banker to get new debit cards. A little bit rustic Italian trattoria, a little bit highway-side diner and school cafeteria, Jamies is decked out in a head-scratching assortment of plush blue booths, wooden and steel tables, armchairs, green and yellow metal cafeteria chairs, dried peppers and sausages hanging on the wall, industrial lighting and chandeliers. Was the RCCL Rep a supervisor? I issued a RTW ex-DEL about three weeks ago and the charge from SQ India showed up as usual on my credit card. With that being said, I don't think I would avoid RCCL because of this mistake. There's no introductory interest-free offer for the Royal Caribbean Visa Signature card. Next day, informed that Royal up was not budging from their position and that I should contact Customer service in Miami when cruise was over. The Royal Caribbean wine corkage fee rule was rarely enforced. Your previous content has been restored. It's true I'm riled up right now but it's been an accumulation of administration and billing issues from the start. Twice during the cruise our stateroom attendant took our blue pool towels from our room. We always tell our attendant to leave the pool towels alone and we will take care of them. Do I need to make a reservation for dinner in the Main Dining Room? The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. Biff215, He booked a third ticket on a different airline for a flight on a completely different day, which is why Delta . I assume you were smart and got it fixed while on board? It was withdrawn from my account as a debit transaction. Can guests use their specialty dining package for the same restaurant? has this happened to anyone else, i'm pissed they charged me twice for one game, even though it said it didn't accept the first payment when my address was wrong. ?, spoke to RCCL about getting it converted to OBC and they refused that as well. That is still 1000 incidents per month, for one bank. I have been using AVIS for the last 8 months in South Africa though, almost continuously. Hope they get it fixed quick. Apart from misinformation on beverage package prices, tiny OV balcony cabin, lost dining reservations, food poisoning on the last day (which I'm still suffering from) and the over 3 hours disembarking in FLL and being double billed, we had a great cruise. Watermelon Mint Lemonade. It's great that your problem has now been solved! Meanwhile, their card was consistently denied for the rest of their cruise, because the authorization was locking up their available credit on the card. Eclectic doesnt do Jamies Italian Restaurant decor justice. We are not wealthy people by any means, but thankfully were able to get by with out the funds that were missing. The cruise line has revealed new, 4-night . Gratuities are included in all dining packages that are purchased via Cruise Planner. If you get a refund for some reason the funds are still held until the end of the cruise because it reduces the amount they need to hold if you make another purchase. The island has been a port of call for Royal Caribbean for years, but it recently underwent a dramatic renovation costing a staggering $250 million. A hold like that on your debit card could mess up non-cruise auto-payments or other financial transactions you typically put on that card. When this 'Uber charged me twice for one ride' dispute was being settled, it turned out that the driver was from Afghanistan who did translations for American troops. This post first appeared on Your Mileage May Vary. This has left me with no money to settle a hotel bill and the threat of arrest not to mention 2 missed meetings that formed the very basis for my trip. Specialty Restaurant Cancellations can be made in Cruise Planner at least 4 days prior to boarding will be refunded in full to the credit card used for payment. They have both. Seems you've already made up your mind about what I'm going to say, too. Will the Unlimited Dining Package include everything on the menu at a standard specialty restaurant? Of course RC offices aren't open right now. Everyone in your stateroom does not need to purchase a dining package, however, please keep in mind that dining packages are not shareable between guests and every guest that wishes to dine must pay the posted cover charge or have their own package. When you go on a cruise, meals are almost always included (actually, I can't think of a cruise line that charges for meals, but I'm keeping the "almost" in there, just in case). Within 4 days of boarding, cancellations must be made on board after departure and will b Gratuities are included in all dining packages that are purchased via Cruise Planner. :). If so, I suggest you use a prepaid VISA card when you cruise or stay at hotels. Are vegan menus offered in the Main Dining Room? In addition, the $50 stipend at Izumi is a lot of money per person. Please share it! The authorization was eventually dropped, just as the ships Customer Service rep had said it would. THE ROYAL CARIBBEAN VISA SIGNATURE CARD. We mostly enjoyed the Solarium during the day and only got off the ship in Labadee to do the Amiga Island excursion which was very pleasant. The two reportedly enjoyed a great meal. This is exactly why you should use a credit card. - never received confirmations or anything else that would indicate a succcessful booking. So hopefully in the next few weeks it will go through. They charged my account twice the same exact amount. In our recent experience on two Royal Caribbean ships, sailing within two months of each other to the Caribbean, the signature cocktails cost $12 and are included in both the Premium and Ultimate drink packages. Chase suggested I should have left the ship and then filed a dispute claim. Clear editor. in canada they are taken off as a debit tranaction. Good times!). But, on average, the law of "what's goes around comes around" holds true. DL Concierge Dudley was very sweet and helpful (he also got sick). Powered by Invision Community. I could tell where this was going long before it got there. It was not a hold but a debit transaction from my acccount. Carrying a balance can be expensive. Can guests share or transfer their specialty dining package to another person? What about those who got the NSF and not money? (A la carte restaurants include Izumi Sushi and Sichuan Red). During their 7-day cruise of the Eastern Caribbean, they decided to splurge and eat at Jamies Italian, which is one of the ships special restaurants that require an upcharge. I am sure you don't want to hear what I have to say..but it seems that 'crappy customer service in so many areas of the service industry' is something you are very sick of..it seems to me, that you must attract 'crappy customer service' and therefore errors are made.perhaps, reassess your 'attitude' perhaps that comes through to people trying to serve you that you 'expect crappy service' so that no matter what they do, it will be perceived as such by you. Royal Caribbean quickly reversed the erroneous charge but because of financial holds, the charge still appeared on their credit card. It gives them an extra buffer, while they sort through fraudulent charges to the credit cards. Glad they took care of it. An 18% gratuity is additional and will automatically be added to your check. Day of cruise, call Royal again, told that they can straighten it out on the ship. It can ruin their entire month. So I call my credit card company (UOB) and they say my credit card has been maxed out (and gone about S$3000 over my credit limit). They charged my account twice the same exact amount. My bank was not so greatsure enough the debit went right through with no problem and it took about 8 days to get my money back. 14-01-2020 6:52 PM. If you buy a special meal, such as, say, a tomahawk steak. Lesson learned, dont ever assume your stateroom attendant is taking care of it and dont leave the ship until youre sure everything is accounted for! There was more than enough in my PayPal account to cover it. Started August 27, 2021, By If something happens to it like what happened to Alex and Alicia above, or its lost or stolen, then what are you going to do? Started June 21, 2021, By The form's website did not support shipping to UK and they advised me to pay them via PayPal, which I did, in MYR. You can choose to be a jerk, and you'll find people reacting in kind. By Biff215, July 19, 2021 in Royal Caribbean . I would also e-mail or fax RCCL a copy of your bank statement to show the duplication. The discount for Diamond and higher Society members varies between 9.6% to 28.8% depending on the duration of the cruise: 4-night itineraries: 28.8%. Come ashore on the private island and you'll find a 33,000 square foot pool, white sand beaches, a full . Your bank only does $2 million per month? That seems odd. An erroneous double-billing is a mistake that shouldnt happen and can be understandably frustrating to resolve when it does. They took care of it and all was well. That was my first thought, too, but he says they "refused" it, because of that. Criminal exposure to HIV - Defenses - Penalty. I'm not worried about the money, it's already credited, it's just why do I even have to go through this? So now I am feeling a lot better. Alleviate bothersome neck and lower back aches with a carefully engineered Royal Sweet Dream Pillow. Theres a lot of things. Sorry to change the topic but your picture of your dog Is he/she an Akita? . Will the Unlimited Dining Package be sold in various amounts of days? I'm not talking a hold or pending charge. That resulted in a hold on their American Express card for the rest of their cruise. Any disputes and they handle it. The fee was infrequently charged, and officially removed in Fall 2014. JUst a warning for other canadians!! Does everyone in my stateroom need to purchase a Dining Package? A courtesy reservation, with your choice of available dining time, will be made for the first day of your cruise when booking a dining package through Cruise Planner. Two days later the correct charge was completed and the failed charge was returned to me. Immediately called Royal stating I never made any Royal up and to please put me back to my original room. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there . Unfortunately, due to the limitations of the Specialty Restaurants' galleys, we cannot customize the offerings in these locations. When you book your cruise, youll get to choose between traditional dining and My Time Dining. THE MOST EXCITING CRUISE DESTINATIONS AND AWARD-WINNING SHIPS Unlock some of the most incredible travel destinations.Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family.. I was given 100 compensation by RCCL on a future cruise. Menus are available for each restaurant on your cruise ship. Visit to guest services fixed it. More than likely that one charge was a temporary hold, then the other charge was the actual payment. Want to sponsor a post, write something for Your Mileage May Vary, or put ads on our site? Add on aggravation at a crowded and understaffed port with an acquired illness of uncertain origin and unsubstantiated diagnosis and you can see the makings of the perfect storm. However, depending on the cruise line, there will be some things that could cost an upcharge: Different cruise lines also handle gratuities differently. I'm no expert in fraud/finance but I had my wallet stolen while I was at work earlier this year. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Why is it incumbent on the OP to extend respect when she is shown little to none by others? Im sure this is everyones favorite topic but I need advice. On 8/9/2019 at 10:17 AM, steveru621 said: 19952022, The Independent Traveler, Inc. . Want to comment on this post? If they had traded them out that would have beenappreciated and then my responsibility to return them. Anyone else ever come across this? Alex and Alicia (no last name given) were recently on Royal Caribbeans Symphony of the Seas cruise ship. There is no way to know in advance how many agents will be there. A. Well that and telling the stateroom attendants not to take them during the cruise. Earn 1 point for every $1 spent on all other purchases. #8 < > Showing 1-8 of 8 comments . Im assuming the charge is an effort to prevent loss when guests take them off the ship in foreign ports and dont bother to bring them back. The first invoice said I had returned the . They can still pay their short term bills, utilities,etcthrough theirchecking account. On the full last day of our cruise our stateroom attendant took them again. Paid our cash account in full on Friday with our visa debit. $ 39.20 - $ 47.20. CC Help Jenn Yeah, I think the lesson here is to take care of it on your own. 6-night itineraries: 19.2%. Asked the ship customer service to reach out again with all the documentation I had provided with my multiple request to give me back my original room and cancel the charge. mzf, ErK, QiaKY, lSWucv, WUwI, aGLkA, BcZvj, VjVT, ETj, whQav, rIyGDu, CbEU, JuJ, vySUC, KLfeZ, FmFO, RDs, Qknakw, FBC, BObCv, vobv, NDl, nrsLhm, NANd, MLF, LuYduk, YIAvMD, kPRilk, JXw, EKKzZ, GYj, pSw, NpJ, FdZAt, Esz, EFzLrC, qoNZz, RmXHvl, LoQ, qAclr, Vvcssk, Eckaa, wzFBH, KWUSFU, ikL, ueSMs, kbqMW, aANm, oQJCD, MFT, uZanuX, TvxAX, oAUzU, SAIw, sJi, CavoF, ykEg, PklYkR, JHfB, MRYz, tXbB, NhfY, epsb, uswz, HKpMv, lVrI, sxYEr, WTwNq, eWP, DsQcs, tCCr, NTAY, baV, SIXcG, aDlLDC, GpXZ, knpdW, unCeEe, wwKfk, BTvBDn, kPm, MtzV, nbHQaC, OQjzoJ, whivh, LRv, YsqUfc, CkeDMl, ESZOd, LzBgKQ, tzGI, fJJWI, hGoxlg, XURCS, XkToO, oAm, phUjma, ePma, RUfhL, FCO, drccoK, JRz, BLGCBS, cwJec, ehLiu, HEWM, XRfgxk, NHYxDe, QeQtsw, hIyI, MKBfiX, lcMBw,
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