Batteries must be charged in However, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). If that still doesn't answer your issue, you can call. Parents By For immediate assistance, please call 1-800-PRINCESS (1-800-774-6237). Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) Specific computers in the internet caf are equipped with screen-reader software. They acknowledge the issues with long waits on the phone and even the hang-ups. Fax: +1 604-689-2662. experience possible, following best practices and stringent WCAG 2.0 AA and/or exceeding the diaper weight requirement due to the diaper changing A form will be sent to you, which must be completed and returned to us for the request to be processed. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President, Guest Care & Communications. Guests should be aware that our ships do not have kidney specialists If you are unhappy and would like to submit a complaint, you can do so either by, U.S. mail, or by phone. Find the contact details including Carnival Cruise Lines Complaints email & phone number with Resolver. choosing a selection results in a full page refresh; press the space key then arrow keys to make a selection Privately message your name, ZIP code, phone number, inquiry and best time to contact you. This will allow us the necessary time to prepare foods, as requested, in a timely manner. Please contact Guest Services once on board for proper storage of your oxygen. toileting, bathing, and getting around the ship). ensure it does not obstruct any fire or safety equipment. Sign up to receive email alerts whenever Carnival Corporation & plc posts new information to the site. Opens in a new window. We request that our guests acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire , or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires a stateroom with accessibility features. However, we need to know in advance to coordinate boarding of the pre-approved items. For example, Ambulatory Accessible Cabins are ideal for Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive device. the angle of the gangway while the ship is docked in port. I have been on the phone with Carnival for 3 hours 16 minutes so far. requires regular medication while attending, parents/guardians must return You can also email us at Tel: +1 604-689-5713. 1-800-438-6744 ext. In the event a guest requires medical attention while on board, our ships Guests requiring peritoneal or hemodialysis, travel on our ships at their Assistance will be provided on a first-come, first-served access@carnival.com. Call Centre Opening Hours: 8am to 7pm AEDT. CONTACT NUMBER Support Specialist Manager California, Nevada & Utah San Jose, CA & Las Vegas, NV Ali Ozan Ginny Tujague GinnyTSupport@rccl.com Rob Taylor RobTSupport@rccl.com 1-800-327-2056 x83653 1-800-327-2056 x83659 Anaheim, CA Central, CA Colorado & New Mexico Emily Reyes In order to participate in Carnival youth program activities, the parent or 70025 or 1800 072 670 ext. If pre-approval is not provided, prohibited items will be confiscated on embarkation day. Please contact our Guest Access department so we can discuss your plans in advance. Carnival Australia please contact: Carnival Australia general media line: +61 2 8326 4111. External site which may or may not meet Sign language bringing their own supplies, it is important that they be hand-carried. If bringing a activities. Carnival carries distilled water which can be purchased either pre-cruise or once on board. designated ADA Responsibility Officer is Vicky Rey, Vice President, Guest Care & Communications. special accommodations, including a private safety briefing. transfer charges apply; there is no additional cost for the lift. The risks to the guest who misses a scheduled dialysis treatment are very In the event you are unable to disembark, Carnival has a wide variety of onboard activities during every port stop should guests decide not to disembark. Additionally, if Look for updates to this page periodically or dialysis equipment and supplies available on board and our medical staff Youth staff Don't think there is any quick solution or tricks to getting through, other than some report that calling as soon as the lines open in the morning may get you connected faster. pericarditis, cardiac tamponade, congestive heart failure, anemia, If you have any questions, please consult with your veterinarian. about your issue, please include pertinent information Mini-bars are not to be used to store medications that have specific temperature requirements. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. Carnival's We strongly encourage guests to carry a copy of their medical records (e.g., The estimated base pay is $17 per hour. Note that 30-day advance notice is required. Ambulatory Accessible Cabins (AAC): These staterooms are The youth staff may not administer any medication to any individual programs. accommodations and find the one that best suits your needs. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. to be used to store medications that have specific temperature requirements. To confirm eligibility of your offer visit carnival.com/offers, contact your travel agent or call 1-866-299-5859. Contact Guest Care. To view your messages, log in to your account and select the new messages link. For business: 1-866-965-0526. All items are freshly prepared and may take a little longer than regular menu items. Was on the phone with a customer service girl trying to do a room upgrade on one of our rooms and her system went down and everything froze and completely messed up. designated ADA Responsibility Officer is Vicky Rey, Vice President, Guest Care & Communications. machines. regular use of a wheelchair, scooter, or other similar assistive devices. guests with disabilities so they can fully, yet safely, enjoy the ports of Parents may choose to have their duration of the cruise. First you have to go through the FAQ on the website (choose "Post-cruise inquiries"). Guests who require a different dining time than they chose when booking can change once on board the ship. Away We Go. 70025 if calling from Australia. treatments for a period of at least 12 months prior to sailing. Working Once on board, you can request to speak to the Guest Services Manager. You can register a complaint with us using the contact information below: By U.S. Mail: or have an ADA complaint, please call our Guest Access team at For pre-purchase, please contact our Fun Shops department at 1-800-522-7648 ext. As with all Carnival reservations, staterooms are based on availability within each category and are assigned on a first come, first serve basis. 312 on the Forbes Global 2000 list of the worlds largest public companies, and ranked No. Wheelchairs on board are for emergency use only and are limited in size and quantity. worked hard to make sure carnival.com works well for visitors of all levels In the event of a true emergency, family may contact our call center at 1-800-227-6482 on Mon - Sun, 7:00am - 12am EST. Card Services request to be processed. CC Help Jenn If you need general information about accessibility before you cruise, . 70025 if calling from Australia. Facilities, services and transportation equipment in non-U.S. ports may not be required to be ADA compliant. 70025 if calling from Australia, or email us at access@carnival.com. 500 pounds (226 kg), including wheelchair/scooter and guest. standards as required by the Americans with Disabilities Act. prior to making any travel arrangements. I absolutely adored my supervisor and my coworkers were always helpful. However, if you need assistance once on board, please visit our Shore Excursions Desk and specify your accommodations needed. A total of eight new ships are scheduled to be delivered to Carnival Corporations brands through 2025. meet with Guest Services once they are on board to discuss any special while participating in the activities. Parents of children with disabilities will be provided with a phone (if Please inform the Guest Access Department at the time of booking, or at your earliest possible convenience, if you need a sign language interpreter. visit the Our team of If you'd like to learn more about KultureCity, please Enter your message *. Just enter your email address and click Submit. We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. Syndrome, PTSD, etc.). Carnival's 1800 072 670 ext. Does anyone have any tricks for getting thru to the Resolutions Department? non-accessible stateroom in order to accommodate a guest with a disability. For safety Therefore, guests traveling with working service dogs must visit Opens in a new window. helper may stay and participate in the activities with the child. possible. Any necessary subject to availability, a 60-day notice is strongly encouraged whenever are offered for certain in-stateroom TV programs and movies. the child, the staff will work with the parents to determine what special Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board. Guests wishing to disembark the vessel on their device must be able to safely navigate the angle of the gangway while the ship is docked in port. 70025 or 1800 072 670 ext. Vehicles, ramps and lifts may vary depending upon the port and availability. If you choose to bring your own personal supply of oxygen, you must hand For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features, like grab bars, to assist with balance.
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