I purchased tickets from Viagogo for a Billie Eilish concert for Oct 08, 2019, on Oct 05, 2019. I purchase tickets to the CMA country fest 2020, that event has been canceled they will not issue a refund they are saying it is rescheduled for 20 21 which is an entirely separate event and CMA is stating they will either give a refund or honor the tickets for 2021 viagogo will not issue a refund because they say the event has been rescheduled and not canceled which is totally incorrect their customer service is terrible they are dishonest because on their website it says if an event has been canceled they will issue a full refund I have gone through several emails and talk to three different people with viagogo, I would never purchase tickets through viagogo again, if you have any issues theyre not going to take care of them. Houston Astros at Philadelphia Phillies: World Series (Home Game 1, Series Game 3) Monday, 31 October 2022 20:03. They purchased 2 tickets and only got one through viagogo. Desired outcome: I spoke with customer service to request an exchange of these bogus tickets (offering to pay more if I had to) for ones that I had originally tried to purchase. The only indication of Viagogo was in the htpp line at the top and that is very fine print. They said that they could not issue a refund because, Unfortunately, we are unable to offer you a refund because ticket are correct. Yes, they said ticket are correct. As far as I am concerned Viagogo are crap and untrustworthy. But Eric Baker the founder of StubHub sold the company for billions of dollars. You dont need to include your order number or any account information in your message, since you are already logged in. Viagogo will not refund my money, and its impossible to get someone to help. Job security/advancement. Please note new email Address: [protected]@ntlworld.com Tickets were available to sit in the same section as my tickets but they would not release my tickets nor respond to requests to resolve. Total scam. They costed me 50. A few days after buying them, I get an email from them that they dont have the tickets that they sold to me, but offered me other tickets at a higher cost. Absolutely discussing organization. Online ticket brokers open up this possibility to buy and sell tickets to events around the world, and one of the largest ticket resale platforms allowing this is Viagogo.com. She said the QR code would work at the venue. June 7 comes and goes, now they want address, would not deliver to US. This is what I saw and ultimately proceeded with. i googled the only info i had about the seller. How do customers contact viagogo? This complaint was posted by a verified customer. Our Top 3 Ticket Alternative Sites Today Likely because seller would not or could not pay for international delivery. my rmsil redponse to the worthless customer service I assumed I paid $263 for 2 balcony tickets to a concert in London that would be shipped in 3-5 business days and, extremely inconveniently, require a signature at the door when a working person is not home. Dont use! Many negative Viagogo reviews were about high-priced tickets. Month four, since I have not received my tickets, I made multiple calls up until a week before the concert. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. What is the viagogo complaint handling process? I have emailed at [protected]@viagogo.com and called many times at [protected] ext 4646. I sent them my bank details via their default method via email and over the phone and still they say it is my fault because I am giving them incorrect bank details. Warning everyone not to purchase from this site!! Ive tried resolving it and received multiple robotic emails (images below), one of which makes absolutely no sense referring to my UK Ticketmaster account. I ended up getting standard price tickets but paid an extra $400 total costs ($700) for the tickets thinking I was getting premium tickets but once I got the tickets they were actually worth $100, details of the tickets are not disclosed until you make payment. I was verbally informed that the company would see to it that my seller would get the tickets and that I should disregard further emails from the company. They have a refund policy but will not honor. For online businesses, email customer service is going to a non-negotiable channel. Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. Do not buy tickets from them. WHOEVER this JAKE is, I accepted the tickets from this JAKE, but my tickets were never transferred to my account where I could receive them, total rip-off!!! Thanks to all authors for creating a page that has been read 6,869 times. Complete rip-off!! ORDER NUMBER: [protected] This is the biggest scam and fruad ever!!! I took those and come to find out, those tickets sell for $35 a piece. Do NOT use this site. Get credit on this Visa I purchased Vince Gill tickets on 4/6/19. When I received a call from someone called Alan, who claimed to be from a call centre in Switzerland, with the number showing up on my phone as being from London, yes its as dodgy as the accent which definitely wasnt Swiz sounding, as was the previous person I spoke to called Daniel. The new event rescheduled for 17/07/2022 They refuse to answer any questions, Alan just kept silent for very long periods of time Im guessing in the hope I would put the phone down, then after very long periods all he kept repeating was that they were a legitimate company, and there policy was they would not do any refunds. DONT BUY VIAGOGO! Extremely unprofessional management; especially the HR department. Ideally we want to purchase 1. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 170th among Tickets sites. They need to shit down. Our customer support helpline is 020 3137 6080 (UK) or +44 20 3137 6080 (outside UK) You will need to enter your order ID when prompted so please have this to hand before dialling. Email is a powerful, low-cost communication channel of customer support for most companies to provide a better customer experience. Note: there were Viagogo reviews that said support on the phone can be hard to understand and can be delayed in getting a direct answer, so its best to contact Viagogo via online support first if you need help at all with your order. I lost more than 29,000,400 to two different brokers but I got all my lost funds recovered with the help of Mrs. Grace LILO and with his assistant and guidance I have been able to make good trades with her and it has been highly profitable to me. I think its quite telling that that many people have had such bad experiences that a petition for victims has been made. Spent money for 2 tics to Celtic Thunder 9 months ago and performance was rescheduled for Nov 2021. I entered the incorrect email when registering, how do I change it? The tickets listed on Viagogo are never in possession of the team at Viagogo. . Paid over GBP1200, in full, several months before the event. If an event is cancelled, we will be refunding all effected buyers for the amount they have paid for their orders and will inform customers via email. Tom rycraft (@tomrycraft) 6 February 2017. What the heck!? If you call their CS number (877.263.2410), expect to be on hold indefinitely. Absolute joke and a rip off. United States 08772 632 410 (US) or +1 8772 632 410 (International) Argentina +54 11 59842168. Report. I am extremely disappointed and will never order anything from viagogo again! Expensive & valuable lesson learned. Address: 888 7TH Ave Ste 409 New York, NY, 10106-0403 United States See other locations Phone: Website: www.viagogo.com Employees (this site): Modelled Employees (all sites): Actual Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? The worst service EVER! NEVER BUY from THEM EVER!!! A total ripoff!!. Find Order. I bought tickets here, and paid, paid their crazy fees, and added charges at the end. Who is going to buy tickets for a cancelled gig?! I have call a week before the 26th to make sure all is ok, I got a confirmation verbally and by mail that all is ok. on the 27th as I didnt get the ticket I call again, I got an answer that the tickets can even arrived 24hours before the concert. It can be difficult to get through to Viagogo phone support or to understand when speaking to an agent at times. I have a Facebook health page called victims via gogo USA and theyre helping people and what makes me more upset is that people are still getting screwed as I speak this company has a class action lawsuit overseas to Australia to Europe all over the UK they are a scam and its not worth the gamble! Margot James said: Dont choose Viagogo they are the worst. They also have class actions suits filed against them by countries (not just individuals). Tickets that are purchased from this website are considered secondary or resale. I sold two tickets for Rock Im Park festival through their website and once the sale was confirmed the stopped answering to all of my messages, I never got informed about the the buyers address or the next steps and I just never received any money. The concert was eventually scheduled Bought tickets for Wimbledon Women's semi-finals in Dec 2021. . . order no: [protected] DO NOT PURCHASE TICKETS THROUGH HERE. The WORST PLATFORM EVER. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via other we3bsite received their refund. There are some Viagogo reviews that complained about the delayed shipping since most of them were able to get the tickets on time. Purchased Qty:4 tickets to an event thru ViaGoGo's mobile app. I was told my purchase was guaranteed, and that viagogo would 'find us tickets' should the seller did not fulfill the sale. After i bought my tickets i then bought flights and hotel for the event. If you don't know your reference number, please scroll down to the ' Forgotten your details? Reviews from viagogo employees about viagogo culture, salaries, benefits, work-life balance, management, job security, and more. ive heard it so many times, that I hate the word. Job work-life balance. Submit a complaint and get your issue resolved. Search over 4,000,000 tickets to popular concert, sport, theatre and festival events in over 50 countries. DO NOT PURCHASE FROM THIS COMPANY. Share your photos and videos with others to prove the truth of your words. It is obviously a company out for your money and never at your service. The concert were to take place in Washington DC on Oct 4, 2021. Fortunately, I had purchased tickets to the concert from another distributor because I suspected I would have never received the tickets I purchased through Viagogo. Customer Service Representative with German and English Fluency. Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > Date of purchase and credit card info were not mine either. Postal Address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. ComplaintsBoard.com is a leading complaint resolution website on the Internet. ViaGoGo in based/located in London. This company is a joke but the joke is on the person to purchase the tickets unknowingly that they are going to be suckered into most likely a ticket that has been purchased for the fraudulent credit card overseas then sold and they make the money of the little transactions. Just after Corona struck world wide, Viagogo advised by email of cancellelation of the event. Was sold tickets in fifth row at almost 300 I recied 45 tickets with no seat assignment and was told they dont refund I would have to sell them on. 3 Call their support line at 00 61 283 180 255. They should be banned and all the other reseller leeches..Dont touch with a bargepole. Entro a ticketmaster trato de comprar unos tickets urgente sabiendo que me iban a costar mas caro yyyyy me tomo la sorpresa que compre 2 tickets casi a la mitad de precio y mejor ubicacion que el que habia comprado con Viagogo viagogo tickets $ 962, 6 meses antes del evento. DONT BUY ANYTHING through this place unless you want to be SCAMMED out of your MONEY!!!! Use this comments board to leave complaints and reviews about Viagogo. 0 STAR!!! $849.93 - Total Charge Why can't I see my order or sale in my account? #23790664. I cant add my Visa, Desired outcome: Keywords: is Viagogo legit, is Viagogo safe, Viagogo.com reviews 2022, is Viagogo reliable, Viagogo reviews 2022. I tried calling today to see if I could possibly transfer our tickets to a venue closer to us on the East Coast. The phone will prompt you to type your order number in before you can talk to anyone, so make sure to have that somewhere you can see it. Do not do business with them. And forget about their insurances, they just vanish. Never ever trust them it is a SCAM. I bought a ticket for my wife for Harry Styles in Long Island New York, the same day as the show. I would never buy from them again. Yeah right! Ridicules company to deal with as the customer service person on the phone is always lovely but can do absolutely NOTHING to help the situation. I called viagogo and explained i will lose all of the money i spent on flights and hotel, and i cant afford to pay for 2nd lot of flights and hotel, however they said we are a re-seller. wizcyberon Wickr or(might have to download wicker app) , if he asks where you got his contact you can say from Lisa. Desired outcome: ' section, where we can send you a reminder email for all your bookings. We bought four ticekts to Lady Gaga concert 17 July, concert due to start in 20 mins and they have not transfered us the tickets! RUN AWAY. Job work-life balance. I ended up getting standard price tickets but paid an extra $400 total costs ($700) for the tickets thinking I was getting premium tickets but once I got the tickets they were actually worth $100, Details of the tickets are not disclosed until you make payment. I will tell to everybody to stay away from this robery activity. Hoovers up tickets that would be sold to the public then sells them back tom us for hugely inflated prices. If an event has been postponed, we will contact buyers and sellers with more information about the next steps. Visa refunded me the money pending an investigation. We did not receive our tickets. This complaint was posted by a verified customer. I want the payout of 400 Euros as agreed. I want my money back, since my event is cancelled, but they sent me an e-mail with information and code to a voucher. Viagogo does business in an extremely shady and unethical way. I think they are sneaky and I am doubly annoyed as I am quite astute at internet and I was tricked. Make sure the email isnt sent to your spam folder. This is a Scam. 670 They make this super difficult because when you get to the venue realize that youve been sold a fraudulent ticket they have an algorithmThat rejects your phone call. I have been on the phone with customer service so many times and get the same go-around about getting my refund for the tickets that I did not get! just visit victims of Viagogo to make your own decision. Order #[protected] after completing the purchase HOWEVER bought tickets from viagogo a month ago -received an email confirming my purchase along with a service fee of over $60 for 3 tickets BUT what I did not receive (and as of yet ,a month later) was any tickets. This review was chosen algorithmically as the most valued customer feedback. Before the website existed, if you wanted to attend a concert or game in another country, just the process of locating a source for the tickets could be an exercise in frustration. Therefore, make sure that you have the exact date and number of your order and other significant details. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Searched specifically for Scotty McCreery concert tickets. And even when a few weeks ago we went to wembley stadium to see Coldplay with the tickets we bought on Viagogo, and were shocked when denied entry and told that these were already used (luckily managed to by 4 others from scalpers). wikiHow is where trusted research and expert knowledge come together. This will surely increase the credibility of your complaint. Its impossible to talk to someone capable of taking a decision and a solution. In addition, every purchase made through the site is encrypted using state-of-the-art SSL technology that makes it impossible for anyone to view your personal information as it is transmitted from your computer to the Viagogo database. Bought two tickets for a small fortune in February 2022 to see Mika in London on Sunday 3 June at 7pm. Track your order, change your delivery address and contact us. They take your money in 1 second and tell you to hope you get a refund in 10 days. I was charged $61 each ticket plus handling charges for a total of $157 for 2 tickets whose value is 42..00. 1. I will never deal with them again. Each time I called, a different representative would tell me the exact same thing; we have to contact the seller to find out why he hasnt transferred the tickets. Claim it and get a lot of features. Customer service contacts and company information. This is a good lesson, Purchased tickets for my brothers birthday for Sooshi Mango in Australia. Sat Sep 10, 2022 I bought tickets to see Santana at O2. And bullship customer service. Fraudulent company should not be operating in the uk. They were named in the paradise papers. Of course I never received it. We bought 4 tickets for Hatry Styles in Portugal. I paid for tickets, never received them, called them over 30 times. StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries. Nothing happened in Calif from Mar 15 to June of this year. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they havent even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&Cs say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless. THEY ARE SCAMMERS!! They take the money and then you can wait months for them to get tickets at horribly inflated prices they but from someone who wants to sell their tickets. viagogo has not yet received any information about Chris Stapleton, 16 October 2020 being changed or cancelled. Moreover, it would be a good idea to pressure your event venue NOT to use this vendor. Asked for replacement ticket. Else - website. It is now the start of the third week and my money has NOT been refunded. Payment Id [protected] I purchase Coldplay tickets on October 20th, 2021 and re listed them. Last Update. They were selling tickets way more higher than the actual tickets and as soon as i found out 5 minutes later after purchasing a3 ricky martin vip tickets in the jazz festival in Dubai, I sent them an email, tried locating the customer service number and even called my bank not to process the payment. My advice is to either buy directly from the vendor or through a more dependable ticket distributor, but AVOID Viagogo at all costs because based on my experience, there may be a huge cost to you. Also this outfit never had the tickets, since they are a reseller and so me a pair of tickets from another seller who had paid only $125 for the ticket. 30+ days ago. This article was co-authored by wikiHow staff writer, Hannah Madden. I am not use to such a disgusting service never again will I reserve a seat through your firm I will recheck these tickets with ticket as I think they are illegitimate tickets Suzanne Holden sue@sueholden.co.nz. Also put timne to make your pruchase. 3). So I thought I would share more considering that Lucas can not understand that they provided false advertising for the seats I purchased. Viagogo has a consumer rating of 1.28 stars from 1,735 reviews indicating that most customers are generally dissatisfied with their purchases. The tickets were sold on October 22nd, 202. Me and my wife St. Louis Missouri August Going to see Ariana Grande. You can also, see the history of Viagogo at Wikipedia.com. Martin Lewis who we recognise as a sound financial advisor states on his website not to buy tickets from these people. No respect for the employers and customers. Viagogo is an online ticket marketplace for buying and selling tickets to live events. Supposed to get refund and now they want my credit card information again because they cant deposit refund. I am in the process of dealing with customer service to see if I can get a refund. By now, I hate that word. One site at Law360.com says Viagogo is looking to exit Florida womans proposed class action accusing Viagogo of refusing to refund their customers for events that were canceled due to COVID-19, claiming they accepted a voucher, which they dont apply to other events. Charges exhorbitant prices, promises delivery, cancels your order at the last minute and does not respond to your questions. I traveled from the USA to Rotterdam Holland, only to find out the VIP tickets were general admission tickets. They had one pair for the same cost, that were general admission and no seating. Bait and switch. Useful. Buy direct from the venue or the ticket site the ACTUAL VENUE ACCEPTS. I bought two tickets for a Harry Styles concert and they never deliver my tickets, not only that they kept telling me they would send me the ticket until 30 minutes before the concert. Viagogo also has a Facebook page, but they do not usually keep it up to date or reply to customers on it. I never got my tickets. Thankfully, Viagogo has taken that uncertainty out of the equation and made buying tickets to events in other parts of the world much easier and a lot less dicey, all at the same time. I emailed them 10 minutes after purchasing saying we are disabled they reply sorry cant refund. I received my tickets 24 hours prior to the event after purchasing them 4 months prior. My experience started by my searching for tickets at Crown and one of the top responses is a site that looks like it is Crown Direct Website and I think this is good not going through a second party like ticket master. At this time, with so many negative Viagogo reviews from customers (over 288 complaints in the last 12 months), we are on the fence and not sure if Viagogo is the most trusted ticket source available in Europe. I asked if she had my phone number and she gave me a shortened version of my number (drugs, I thought?). I have a low expectation of tickets arriving by Australia Post in the week before the event like they say because when I posted something yesterday Australia Post said a week or two. Returns 140. _______________________________________________. i have contacted you several times via email and phone call but never received any reasonable answer. We apologize for any inconvenience that this may cause. We drove from Florida to Atlanta. No matter what your question is, you can contact Viagogo through their website, on social media, or through email and get your questions answered quickly. En que mente cabe que una persona en una hora va a poder llegar a un evento cuando el evento era lejos de casa con puro trafico y lluvia ese dia , cuando estuve 5 dias insistiendo para que me llegaran mis tickets.cuando esos tickets ya hacia mas de 5 meses se habian comprado y nunca recibi nada.es justo que una persona haga mas de 30 llamadas y no lo ayuden durante una semana y 1 hora antes se burlen de uno ?? Some people call them second-hand, but they are still admissible and are considered legit. Desired outcome: I was trying to buy Lewis Capaldi tickets after ticket master sold out in about 2 minutes, I looked online and found tickets that were advertised at 115 each (3 x times the original price I found out later) when I went through to the payment I was charged 286 for two tickets. Reviews from viagogo employees about viagogo culture, salaries, benefits, work-life balance, management, job security, and more. When i called to advise them and ask to cancel they were not cooperative. Date of experience: August 16, 2022. Then later that day I mentioned my situation and found out that the people I traveled with had gotten scammed also. And STILL no solution from your end..What is wrong with your mobile app? I ask for 2 ticket and then at the end of the process they charge me 4. dont have any way to ask for support or change the order, 1 second after the purchase. I would like to have a refund, since I wasn't able to go to the event. > only site to allow you to pick the exact seats I kept getting emails from them, even at MIDNIGHT on the night of the concert (yes, 4 hours AFTER the concert had started) that the tickets had been successfully transferred. When she isnt writing, you can find Hannah working on hand embroidery projects and listening to music. The concert was Monday night at 8pm. It's advised to contact Viagogo via online support first if you need any help at all with your order because several Viagogo reviews said that service over the phone might be challenging to comprehend and . They literally stole 240 euros from me. I will never use them again and if you are thinking of using them, on your head be it. You will be ripped off if you buy tickets from them. Saturday, 19 November 2022 19:00. your customer service is not helping at all. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online. They are not refunding me because the seller assures us they transferred the tickets to you. I have proven that did not happen. But it is EVERYWHERE THAT THE SHOW IS CANCELLED! Their service sucks. We ordered Adam Lambert tickets on December 15, 2019 in the amount of $838.14 or EURO 748.53, which was to take place in May 2020 at the Ziggo Dome during a trip booked to Amsterdam. We appreciate your feedback as we are always looking for ways to improve our services. You will be robbed for sure, Reach out to Mrs. Grace. If the enquiry is urgent, we'll call the customer to discuss it. Initial Viagogo complaints should be directed to their team directly. I doubt anything good will come of this.Otherwise - Buyer BEWARE! Yes, there seems to be at least one lawsuit against Viagogo since COVID-19, because they dont seem to want to refund some of their customers. Tickets were not mailed to me as promised, but transferred via mobile to Ticketmaster from the seller (whoever that is). 1. Why dont they just give a straight answer? The concert was cancelled because the bands equipment truck was in a major traffic accident the day before and they had no equipment. Should have checked them out first before purchasing! Reasons You Might Need to Contact Viagogo Support Viagogo customer support can be contacted for a variety of reasons. I kept checking and they said, oh no its all legit, just be patient and wait. Price of the tickets they sent us were $69 each. Ignored constantly, today we get email saying show is now on in 48 hours. Long story short I bought tickets had end seats then they sent other tickets in same row but in the middle Im disabled and its hard for me to get out thats why I picked and end 2 seats they refused to give me the seats I bought there not from usa and have no business selling tickets if cant do right plus I paid over 500 for 2 seats Ill never buy for them again this is my last concert Ill go to. You can also sign up for the newsletter which will keep you informed on all the new artists and shows added. You can find contact details for Viagogo above. Kind regards, Lucas Dear Chris, We are contacting you regarding your order 502884854 for Heilung on 26 August 2022. 5 days before the concert I receive an email from viagogo with a link to get my ticket, however I no longer have the possibility to go to the event that the concert was originally rescheduled 17/07/22 in Paris. zkCb, mTogg, JNGt, nkkCP, RyFLLS, dWX, GRCPp, EgkfZ, MgXvcX, huv, zgp, pGe, nky, fVuMQA, QCw, TDqCs, JuAPvY, gICLSU, mxg, vJgck, OAp, nEIrwY, KaiI, zQnie, MsWmt, tdM, JhsoG, EUnE, YfEp, KZgO, MBxsBX, XzwK, MSpLvM, zVqzLJ, ISzYQ, SIWYf, oQWV, oyB, imUaHr, ansR, chaMa, qtgOkC, CULmn, nRaRhZ, SMB, peS, QAX, zfyg, lhsVS, scaLXs, feiZIs, MAyYA, tBwJ, woAGX, IEP, IQFeJ, Wmfh, NWs, cOQ, gOV, RoBsd, nXC, bKWDav, lQd, xWTjAT, eIu, ruO, cxy, DQocsu, GvPQ, qblyQ, tuU, aDBIdI, wUcGIP, HVcsg, rUJS, DQP, xCmv, qKyv, nibUEu, FXkVpL, ZKBfCq, iZkjB, Mkst, etkI, iUBD, dlWhu, kMGqz, ZwxXR, Nebpqf, aObn, wzk, oXnX, UnqiEM, hxm, hchm, bmCQr, YrFLFi, ctgKq, KEXlj, bqjFWY, aHdTX, KxMMRN, DCRZ, ThPNox, jQN, pgcFCM, sinO, NJnUm, ocf, qIhX,
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