Is there anything I can do here? There is no fee for AG at this time. Per the seller's return policy in the listing For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. I noticed it from more legitimate pictures on another site. . Withdrawals may be covered separately by the eBay vault. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Trading Cards have a more limited return window. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Are you a buyer looking for more information? If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. The Authenticity Guarantee really puts luxury timepieces through their paces. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. Single ungraded cards $250+ are eligible for the service at this time. The pictures should reflect the product but this time they did not and it wasn't just small details either. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. For full details, read our eBay Money Back Guarantee policy. They create custom documentation to certify that your item has been authenticated. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. I got screwed and hate it. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Sellers are required to deliver the item as it was described in the listing. It's very annoying. Something went wrong. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. See our Condition of returned items policy. Get to know the team of knowledgeable sneakerheads authenticating your kicks. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. After all, those two genres are among the most common and sought-after high-end cards. Remember to choose the item condition that best matches the condition of your item. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. But, I seriously doubt they disassemble them (remove the insoles). Ive been seller for 9 years. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. 2 The seller sends the watch you've purchased to independent authenticators. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Better luck next time. Anyone who does just risks getting scammed. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. We give each watch a unique barcode and enter it into our tracking system. Why can't I see the buyer's shipping address? For most purchases, buyers are refunded to their original payment method. No cost to you eBay covers all costs of the authentication process. Many people think because those shoes sell for big money they are high quality. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Tip 2. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Even if you have other proof of authentication, we are unable to validate any external evidence. Learn more about our. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. View cart for details. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. There is no opt in or opt out option. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Luckily most scammers arent that smart. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. I can explain it to you but I cant understand it for you. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. 1. But just who made them and of what quality there is no real way to tell. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Both buyers and sellers must meet all applicable return requirements. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. The pictures completely neglected any neon green anything. If the buyer does not ship the return by the specified date, eBay may close the return request. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Read the really fine print I assume sale on eBay authenticate from there, independent authenticate... Item passes inspection, it will be returned to the seller did n't respond to the buyer refund... Responses and letting this seller get away with duping people you eBay covers all costs of authentication... 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